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Your payment could not be processed. Please choose an alternate payment method or retry again later

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
301 of 4,132

Hi Ankush,

 

Could you please try to follow the instruction shared within this support ticket. Please consider following up on that ticket and kindly communicate with our team further if you have any questions, in order to keep all the information in one place.

 

Thank you.


~ Bojan
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352c06b7
Active Member
Mowahhid A Member Since: Jul 19, 2020
302 of 4,132

Hi, I am having the same issue. My billing method is cleared but I cannot upgrade to Upwork plus.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
303 of 4,132

Hi Mowahhid,

 

Please check with your bank for more information on why the specific charge was declined. You can also check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
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352c06b7
Active Member
Mowahhid A Member Since: Jul 19, 2020
304 of 4,132

Hi, I have contacted my bank. There is no issue from them and I usually make international payments.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
305 of 4,132

Hi Mowahhid,

 

It looks like the charge on your card keeps getting declined. Please contact your bank to check about this specific charge being declined and feel free to add an alternative billing method in your account payment options.


~ Bojan
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352c06b7
Active Member
Mowahhid A Member Since: Jul 19, 2020
306 of 4,132

Hi, I don't have an alternate method available. I have contacted my bank for the second time and have confirmed from them that there is no issue from there end. Kindly help me solve this issue. I have to buy connects.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
307 of 4,132

Hi Mowahhid,

 

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method for purchasing connects.

 

Thank you for your patience. 


~ Bojan
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ashish_dhabale
Active Member
Ashish D Member Since: Nov 12, 2019
308 of 4,132
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

viswa_yes
Active Member
Viswanathan S Member Since: Jun 29, 2019
309 of 4,132

Your payment could not be processed. Please choose an alternate payment method or retry again later.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
310 of 4,132

Hi Viswanathan,

 

We'll have one of our agents reach out to you via support ticket to assist you with your concern.

 

Thank you for reaching out to us. 


~ Bojan
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