Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Your payment could not be processed. Please choose an alternate payment method or retry again later

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
331 of 4,130

Hi Abby, 

Could you please try clearing your cookies, or using a different browser to see if the issue persists? Let us know if it does and our team will assist you further. 


-Avery
Untitled
imtallha
Active Member
Talha A Member Since: Apr 18, 2019
332 of 4,130

 I have added Billing Method to buy connects, but i am unable to buy connects because every time it says "Payment was declined". I am using VISA Debit Card. As i have searched i have found that may be my VISA card may need to be verified by Upwork, but i am unable to find any way to Verify it too. I need help on this issue,

 

Thankyou

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
333 of 4,130

Hi Talha,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Untitled
grosebaguio17
Active Member
Gerose B Member Since: Nov 2, 2019
334 of 4,130

Hi! 

My payment was declined using my mastercard. Can you tell me what is wrong, is it my card? Thank you!

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
335 of 4,130

Hi Gerose,

 

One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Untitled
candelariotric81
Active Member
Tricia Santiago C Member Since: Jan 6, 2020
336 of 4,130

My payment was also declined using my mastercard. Can you tell me what is wrong, is it my card? Thank you!

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
337 of 4,130

Hi Tricia, 

I can confirm that your bank declined this transaction. Please reach out directly to your bank account for more information about this transaction. 

In the meantime, you can add another billing method so that you can purchase Connects for your account.


-Avery
Untitled
addumary-vick
Active Member
Mary-vick A Member Since: Nov 27, 2017
338 of 4,130

My payment was also declined using my mastercard.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
339 of 4,130

Hi Mary-Vick,

 

Please check with your bank for more information on why the specific charge was declined. You can also check out this help article to learn more about acceptable billing methods.

 

Thank you.

~ Aleksandar
Untitled
alikumail9999
Active Member
Ali K Member Since: Sep 21, 2019
340 of 4,130

Hi Aleksandar,

I am facing the same issue. Everytime it says that my payment could not be processed and it is declined.

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS