Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Nov 22, 2019 11:15:14 PM by Aleksandar D
Hi Dione,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Nov 22, 2019 09:33:33 PM by Ahtazaz K
Hi Upwork!
As I'm facing issues while integrating payment method and I have reported to upwork 4, 5 days ago. Here is the link "https://community.upwork.com/t5/Freelancers/Your-payment-could-not-be-processed-Please-choose-an-alt...". And in response customer support team has created the ticket to assist me. He/She response me on my tikcet only 1st time. But later, customer representative is not giving me any single response on my ticket as the current ticket status is "Open". I hope Upwork team can understand and will sort my issue as soon as possible.
Regards
Ahtazaz
Nov 22, 2019 11:18:42 PM by Aleksandar D
Hi Ahtazaz,
I'm sorry for the inconvenience this has caused you. I followed up with the team handling your case and you can expect an update on your open ticket very soon. Please allow time for our team to carefully review your request and respond accordingly. You will be notified of their response.
Thank you.
Nov 23, 2019 03:15:10 AM by Zain U
Hello Sir, I want to purchase connects through my Pakistan Bank, My debit Master card internet session is active but i'm not able to buy connects through my Debit Mastercard,cuz My Bank doesn't allow the transactions made through the added cards or saving cards on Upwork So is there any way to buy connects without saving card On Upwork? My Bank allows One time transaction if my card saved for furture use then my transaction whould be rejected automatically
Kindly Help Me?
Nov 23, 2019 08:11:38 AM by Aleksandar D
Hi Zain,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Nov 24, 2019 09:25:29 PM by Manoj K
PAYMENT WAS DECLINED WHEN I BUY CONNECT THROUGH SBI GLOBAL MASTER CARD
Nov 25, 2019 12:18:41 AM by Avery O
Hi Manoj,
I checked your account and it looks like the payment method you have on your Paypal wallet was declined. Please try using an alternative payment method Paypal wallet and retry the transaction on your end.
Nov 25, 2019 08:57:29 AM by Bojan S
Hi Hamad,
We'll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you for reaching out to us.
Jun 28, 2020 12:32:24 AM by Kamaljit S
PAYMENT WAS DECLINED WHEN I BUY CONNECT THROUGH SBI GLOBAL MASTER CARD please help !!!
Jun 28, 2020 06:40:00 AM by Ashish D
Nov 27, 2019 03:56:39 AM by Pankaj V
Payment Issuse - can't pay Membership fee with my billing method by which i have earlier made the payment
Nov 27, 2019 05:04:11 AM by Goran V
Hi Pankaj,
One of our team members will reach out to you via ticket as soon as possible and assist you further with upgrading your membership plan. Thank you.
Nov 28, 2019 11:34:09 AM by Jonathan C
hello, I want to buy connect with paypal and I can't for not having a credit card linked, any solution to this ?, thanks.
Nov 28, 2019 12:16:05 PM by Bojan S
Hi Jonathan,
Please note that only a verified PayPal account can be used as their billing method for purchasing concepts. To learn more about verifying and linking your PayPal account, click here.
Please use this link to see the options available to you and add one of those.
Thank you!
Nov 29, 2019 11:15:33 AM Edited Nov 29, 2019 11:39:15 AM by Bojan S
I add a masters card and try to purchase "Freelancer Plus" membership but I cant do it. Though the same card able to purchage Freelancer Basic's connects. Please help me. thank you.
**Edited for community guidelines**
Nov 29, 2019 11:42:44 AM by Bojan S
Hi Abdul,
We'll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you for reaching out to us.
Nov 30, 2019 03:27:02 PM by Hossain Mohammad S
Hello,
I don't have a credit card and I don't have balance in UpWork. Currently, PayPal doesn't support my country too. I want to use one of my friends' PayPal account to buy connects. How can I do this?
Nov 30, 2019 03:35:08 PM by Antun M
Hossain Mohammad S wrote:Hello,
I don't have a credit card and I don't have balance in UpWork. Currently, PayPal doesn't support my country too. I want to use one of my friends' PayPal account to buy connects. How can I do this?
Is your profile image intentionally not centered?
Dec 1, 2019 11:33:13 PM by Maryam U
Hi,
I am unable to add my local bank debit card to my billing method. I need to buy the connects for submitting the proposals. Any solutions to this problem as my local bank account is active and has funds in my local bank too.
Thank you.