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Samiullah's avatar
Samiullah S Community Member

Your payment could not be processed. Please choose an alternate payment method or retry again later

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

 

We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea

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4,439 REPLIES 4,439
Goran's avatar
Goran V Retired Team Member

Hi Maryam,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
Maryam's avatar
Maryam U Community Member

Hi,

 

I am unable to add my debit card to my account. I need help in this regard as I want to buy connects. Anyone know about this issue?

 

Thank you.

Goran's avatar
Goran V Retired Team Member

Hi Maryam,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
Daisilyn's avatar
Daisilyn D Community Member

Hi! I can't buy connects it say's payment was declined.I already added the billing method and update it but nothing happen.Can you please help me with this?

Goran's avatar
Goran V Retired Team Member

Hi Daisilyn,

 

Our team will reach out to you as well and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
Wisdom's avatar
Wisdom C Community Member

Hello Upwork, I tried add a billing a method using my master card, but i keep getting an error "We are unable to authorize your card. Please add another billing method or contact your issuing bank." Please Help.
Goran's avatar
Goran V Retired Team Member

Hi Wisdom,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

~ Goran
Upwork
Habib's avatar
Habib R Community Member

Hi , 

 

I am trying to upgrade my Upwork account to buy the connects but unnable to do this, i have add my Visa card details and payment method is succuessfully added but the message is shown "Your payment could not be processed. Please choose an alternate payment method or retry again later." So please help me out to buy the connects. 

 

Best Regrads 

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Habib.

 

One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method. 

~ Bojan
Upwork
Klent Dominic's avatar
Klent Dominic C Community Member

Hi

 

I have a problem buying connects, it says payment declined. I've already double check all my card info and also checked this one with my bank but so far everything is good. Please help.

 

Regards,

Klent

Goran's avatar
Goran V Retired Team Member

Hi Klent,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
Muhammad's avatar
Muhammad T Community Member

I am unable to buy connects with my added debit card, could you please let me know what's issue? it say unable to process payment I have tried with two different cards.

Bojan's avatar
Bojan S Community Manager

Hi Muhammad,

 

One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method and purchasing connects. 

 

Thank you!

~ Bojan
Upwork
Muhammad's avatar
Muhammad Y Community Member

Sir,

 

I have prepaid mcb lite card and try to buy connect on upwork but payment not process.

 

Bojan's avatar
Bojan S Community Manager

Hi Muhammad,

 

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Sharad's avatar
Sharad K Community Member

I have added my mastercard debit card details. But It is saying Payment was declined.

Aleksandar's avatar
Aleksandar D Community Manager

Hi Sharad,

 

One of our team members will reach out to you directly via a support ticket to assist you further with verifying your billing method.

As a gentle reminder, please note that your profile must represent you as an individual and that all the information in your profile including your profile photo needs to be accurate, truthful and verifiable. Please check this help article for more information on how to update your profile photo.

 

Thank you.

~ Aleksandar
Upwork
Ravi's avatar
Ravi V Community Member

Hi , I am unable to apply for a project. as i know connects are required to bid for project. when i tried to buy connects the payment is not accepting.

 

I tried several times , samething happens . Can any one help

 

Thanks

Ravi

Aleksandar's avatar
Aleksandar D Community Manager

Hi Ravi,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further with purchasing connects.

 

Thank you.

~ Aleksandar
Upwork
Abdul's avatar
Abdul H Community Member

Hi , I am unable to apply for a project. As i know connects are required to bid for project. when i tried to buy connects the payment is not accepting.

 

I tried several times , samething happens . Can any one help

 

Thanks

Abdul **Edited for Community Guidelines**

Aleksandar's avatar
Aleksandar D Community Manager

Hi Abdul,

 

You need to check with your bank for more information on why the specific charge was declined. In the meantime, feel free to check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
Upwork
Junaid's avatar
Junaid Y Community Member

I want to pay money to upwork for buying a membership to get more works.because my cenncets ended very rapidly.when Iwant to deposit fund via sing my payoneer card no.then the ask me to put a billing method.I put there billing method same as given by payoneer but again give an error.why?
Aleksandar's avatar
Aleksandar D Community Manager

Hi Junaid,

 

One of our team members will reach out to you directly via a support ticket to assist you further with adding a billing method.

Thank you.

~ Aleksandar
Upwork
Monik's avatar
Monik B Community Member

My debit card is international but still im not able to purchase connects. Please help

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Monik.

 

One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method.

~ Bojan
Upwork