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Your payment could not be processed. Please choose an alternate payment method or retry again later

Aleksandar D Moderator Member Since: Mar 23, 2019
361 of 3,822

Hi Durga,


Please check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.


Thank you.

~ Aleksandar
Active Member
Ehsan Y Member Since: May 19, 2020
362 of 3,822

ı have the same problem could you help me 

Goran V Moderator Member Since: Mar 24, 2017
363 of 3,822

Hi Ehsan,


Are you receiving any errors on your end? If yes, could you please share the text of the error? Thank you.

Active Member
Berk Cagatay D Member Since: May 29, 2020
364 of 3,822
  • Hello, I am having the same issue regarding the card payment method and I not seem to find the problem since I tried several cards just in case. It would be kind if you could help.
Goran V Moderator Member Since: Mar 24, 2017
365 of 3,822

Hi Berk,


Our team will reach out to you via ticket as well and assist you further. Thank you.

Active Member
Abhishek M Member Since: Jun 18, 2020
366 of 3,822

The same issue with me, I am trying to buy connections but every time payment declined.

Active Member
Abhishek M Member Since: Jun 18, 2020
367 of 3,822

 I have added Billing Method to buy connections, but I am unable to buy connections because every time it says "Payment was declined". I am using a VISA Debit Card. As I have searched I have found that maybe my VISA card may need to be verified by Upwork, but I am unable to find any way to Verify it too then I added another master card of mine but not working out.

even after using PayPal nothing happens.

I need help on this issue,

**Edited for community guidelines**

Bojan S Moderator Member Since: Mar 9, 2018
368 of 3,822

Hi Abhishek,


Could you please check your PayPal account and the preferred payment methods you have set in your Wallet. You may also contact PayPal customer support to check if your account is set up correctly.


Thank you!

~ Bojan
Active Member
Kash B Member Since: Jul 25, 2019
369 of 3,822

Hi Talha,


Did you see this article on how to verify payment?




Active Member
Talha A Member Since: Apr 18, 2019
370 of 3,822

Yes i have seen this, but i am unable to see the link to verify the account -> Requires Verification. Verify Now.


I have also contacted the Bank and they are saying that the problem is arising from Upwork and not the Bank.