I am facing an issue regarding conencts.. whenever i tried to transaction an error showed "Your payment could not be processed. Please choose an alternate payment method or retry again later." I talked to my bank reprenstative also and he said "your card is active from our side".
Please help me regarding this issue.
Card: Visa (Debit)
Whenever I buy connects it says "Your payment could not proceed. Please choose an alternative payment method or try again later". Even I have connected my bank account to Upwork but I could not be able to buy connects from Upwork. Please assist me to rid of this problem.
I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.
Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.
I'm sorry to hear about the trouble this caused. Could you please try adding your billing method first? Use this link to see the options available to you and add one of those.
Afterwards, you should be able to purchase Connects by following instructions shared in this help article.
Feel free to reach back to us if you need any further assistance.