Your payment could not be processed. Please choose an alternate payment method or retry again later

[Ata U]

Greetings

I am facing an issue regarding conencts.. whenever i tried to transaction an error showed "Your payment could not be processed. Please choose an alternate payment method  or retry again later." I talked to my bank reprenstative also and he said "your card is active from our side".

Please help me regarding this issue.
Details:
Card: Visa (Debit)
Bank: SCB
Location: Pakistan

[Bojan S]

Hi Ata,

It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

Meantime, you can add an alternative billing method in your account payment options.

Thank you!

[Kevin A]

Thank you.

[Ashish D]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[Dost Ali T]

Whenever I buy connects it says "Your payment could not proceed. Please choose an alternative payment method or try again later". Even I have connected my bank account to Upwork but I could not be able to buy connects from Upwork. Please assist me to rid of this problem.

[Nikola S]

Hi Dost,

I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.

Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.

[Dost Ali T]

Sure sir and thanks for your reply.

[Ashish D]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[Roshan S]

Hello Joanne, please see this screenshot. I can't able to buy connects i also tried 2nd card (visa) but same error. 😔

**Edited for community guidelines**

[Bojan S]

Hi Roshan,

I'm sorry to hear about the trouble this caused. Could you please try adding your billing method first? Use this link to see the options available to you and add one of those.

Afterwards, you should be able to purchase Connects by following instructions shared in this help article.

Feel free to reach back to us if you need any further assistance.

Thank you!