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Your payment could not be processed. Please choose an alternate payment method or retry again later

imsimplycreative
Active Member
Ata U Member Since: Oct 4, 2016
3781 of 3,953

Greetings

I am facing an issue regarding conencts.. whenever i tried to transaction an error showed "Your payment could not be processed. Please choose an alternate payment method  or retry again later." I talked to my bank reprenstative also and he said "your card is active from our side".

Please help me regarding this issue.
Details:
Card: Visa (Debit)
Bank: SCB
Location: Pakistan

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3782 of 3,953

Hi Ata,

 

It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

 

Meantime, you can add an alternative billing method in your account payment options.

 

Thank you!


~ Bojan
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aruaenyinna
Active Member
Kevin A Member Since: Aug 4, 2019
3783 of 3,953
Thank you.
ashish_dhabale
Active Member
Ashish D Member Since: Nov 12, 2019
3784 of 3,953
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
hasnainali28
Active Member
Dost Ali T Member Since: Sep 4, 2019
3785 of 3,953

Whenever I buy connects it says "Your payment could not proceed. Please choose an alternative payment method or try again later". Even I have connected my bank account to Upwork but I could not be able to buy connects from Upwork. Please assist me to rid of this problem.

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
3786 of 3,953

Hi Dost,

 

I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.

Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.

 

~ Nikola

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hasnainali28
Active Member
Dost Ali T Member Since: Sep 4, 2019
3787 of 3,953

Sure sir and thanks for your reply.

ashish_dhabale
Active Member
Ashish D Member Since: Nov 12, 2019
3788 of 3,953
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
d9ac8032
Active Member
Roshan S Member Since: Jan 18, 2021
3789 of 3,953

Hello Joanne, please see this screenshot. I can't able to buy connects i also tried 2nd card (visa) but same error. 😔

 

**Edited for community guidelines**

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3790 of 3,953

Hi Roshan,

 

I'm sorry to hear about the trouble this caused. Could you please try adding your billing method first? Use this link to see the options available to you and add one of those.

 

Afterwards, you should be able to purchase Connects by following instructions shared in this help article.

 

Feel free to reach back to us if you need any further assistance.

 

Thank you!


~ Bojan
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