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Your payment could not be processed. Please choose an alternate payment method or retry again later

malik-aadil
Active Member
Adil M Member Since: May 24, 2018
3961 of 4,135

 

i am getting this error while checkout

Unfortunately, we were unable to process your transaction. Your account is being reviewed. We may need to verify your identity information. Please check your email for the detailed next steps. If you don’t hear back within 2 business days, please contact us.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3962 of 4,135

Hi Adil,

 

Please go to your Account - Settings - Identity verification and upload the image of an official government-issued ID that has all the required information for this verification process. 

 

Thank you!


~ Bojan
Untitled
kang_derick
Active Member
Kang Derick K Member Since: Mar 21, 2018
3963 of 4,135

Hello,

 

Recently i paid for 10 connects worth $1.8 on the platform and the money was deducted from my account but I am yet to receive the connects nor my money back.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3964 of 4,135

Hi Kang Derick, 

 

It looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.  You can contact your card-issuing bank for more information about the specific charge decline.

 

Meantime, you can add an alternative billing method in your account payment options.

 

Thank you!


~ Bojan
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md_aman_amu
Active Member
Md Aman U Member Since: Jun 23, 2020
3965 of 4,135

I used the same MasterCard to buy connects last 4 times. But this time it shows the card number is invalid. why? Though everything is correct.

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
3966 of 4,135

Hi Md Aman,

 

I checked, and it looks like the decline error was from your issuing bank. Please reach out to them directly so that they can assist you further with the specific decline error. 


-Joanne
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zabi143
Active Member
Zuhaib M Member Since: Dec 22, 2020
3967 of 4,135

Please Fix this Issue...

Your payment could not be processed. Please choose an alternate payment method or retry again later.

luiggi_rosado
Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
3968 of 4,135

Hi Zuhaib,

 

Can you please share with us more details about the issue you're experiencing? Is this happening when you try purchasing Connects or upgrading your membership? If so, I'd like to clarify that some card-issuing banks will restrict the use of debit cards on Upwork due to the payments being classified as 'recurring'. Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. Alternatively, you may use any other of the available billing methods.

~ Luiggi

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zabi143
Active Member
Zuhaib M Member Since: Dec 22, 2020
3969 of 4,135

Howdy Luiggi

When I activate Freelancer Plus then this error becomes ( Your payment could not be processed. Please choose an alternate payment method or retry again later.)

Also I have fill all the required fields correctly but i can't get Membership Plan.

zabi143
Active Member
Zuhaib M Member Since: Dec 22, 2020
3970 of 4,135

Now I have this issue

(We are unable to authorize your card. Please add another billing method or contact your issuing bank.)

When I remove my billing method and try add again but this bug begin.

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