Your payment could not be processed. Please choose an alternate payment method or retry again later

[Raju K]

can you please help me that I'm also not avail to purchase new connects. Every time I try its showing the same error. I've my active debit card for international useages also active paypal account but its showing the same error as attached screenshot

[Ashish D]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[Nikola S]

Hi Raju,

Please note that in order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card for recurring payments (for example, for membership fees). For cases like this, a funding source is required to add Paypal as a billing method. You can also check the options available to you and learn more about acceptable billing methods.

You may want to talk to PayPal about what type of payment method can be added to your PayPal wallet.

[Isaac K]

Hello! I can't buy a connection with my credit card. Can you help me?

[Goran V]

Hi Isaac,

Are you receiving any errors on your end? If yes, please share the text of the error you`re receiving on your end. Thank you.

[Hajra U]

Hello there,

my card is active and I'm using it on multiple other platforms and it is working well but when I use it on upwork it says "We are unable to authorize your card. Please add another billing method or contact your issuing bank".

It is been a month I'm facing this problem please someone help me with that. 

[Joanne Marie P]

Hi Hajra,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[Muhammad Yameen A]

Hi I tried to buy connects through my VISA debit card but when I do it says your payment cannot be processed. Please check what's the issue I also have balance in my card if thats the case. I need the connects urjently. 

[Hussain A]

hello, i am hussain **Edited for Community Guidelines** i want to buy connects but my payment is declined two time, plz resolve my issue i want continue my work. Thanks

[Nikola S]

Hi Hussain,

I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.

Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.