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Your payment could not be processed. Please choose an alternate payment method or retry again later

masoodwield
Active Member
Masood M Member Since: Mar 28, 2016
4111 of 4,202

I'm also having the same issue with 2 banks debit cards (visa and MC). I checked with UpWork support team and they said it's Error 91 : Issuer unavailable or switch inoperative: Issuer Unavailable". I checked with the banks and they said there is no transaction appearing from Upwork. The cards I have tried are working just fine on other websites. Also, international transactions are enabled and the bank does not block any MCC codes.

Was someone able to resolve the issue?

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
4112 of 4,202

Hi Masood,

 

I'm sorry to hear you're still experiencing this issue. Please continue to communicate with our team via your support ticket as they are the ones who can best assist you. You can access your ticket from the notification sent to your email address and also here.

 

Thanks!

~Andrea
Upwork
noor_upwork
Active Member
Noor A Member Since: Mar 25, 2021
4113 of 4,202

Why i unable to buy connects ? While I have got a new international debit card.

Showing error "Your bank was unable to verify your information. Please contact them and try again."

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4114 of 4,202

Hi Noor,

 

Please check with your bank if your account is enabled for international charges or add another Billing method. Thank you.

~ Goran
Upwork
maasimrao
Active Member
Aasim R Member Since: Jan 6, 2020
4115 of 4,202

Hi Miss Andrea,

I am facing the same issue when trying to upgrade my membership plan.

"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

I contacted bank and they said everything is fine on our side.
What could be the issue?

 

Thanks,

Aasim

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
4116 of 4,202

Hi Aasim,

 

It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

 

Thanks!

~Andrea
Upwork
brand-republic
Active Member
Brand R Member Since: Mar 31, 2021
4117 of 4,202

Dear Readers, 

Hope you all doing great. 
New on upwork and tried adding my billing method and below mentioned msg pops up everytime. 
"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

Please advise me on ths. 

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
4118 of 4,202

Hi Brand,

 

I checked your account and it looks like your card issuing bank is not responding at the moment. Could you please try again later?

 

Thanks!

~Andrea
Upwork
brand-republic
Active Member
Brand R Member Since: Mar 31, 2021
4119 of 4,202

Hi Andrea, 

Thanks for your prompt reply.
sure thing let me check with my bank. 

 

techleads5949
Active Member
Fahad T Member Since: Apr 18, 2021
4120 of 4,202

Hi I am trying to upgrade my account as Freelancer plus. But whenever I try to add billing bethod it gives me following error.

We are unable to authorize your card. Please add another billing method or contact your issuing bank.

I am not even able to buy more connects. Please guide me in this regard. Thanks.

 

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