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Samiullah's avatar
Samiullah S Community Member

Your payment could not be processed. Please choose an alternate payment method or retry again later

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

 

We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea

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4,439 REPLIES 4,439
Bojan's avatar
Bojan S Community Manager

Hi Muhammad Nadeem,

 

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Vipin's avatar
Vipin R Community Member

I was trying to buy some Connects on the other day. But the page keeps saying 'Payment failed. try other methods..'. The card details with me is the correct one, and the bank has no restrictions too (I asked them). Can you help me ?

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Vipin.

 

One of our team members will reach out to you directly via a support ticket to assist you with this concern. 

~ Bojan
Upwork
Muhammad's avatar
Muhammad A Community Member

Hi,

I want to buy connects. I am trying to add visa card as billing method. I saw following error :

We are unable to authorize your card.Please use another method or contact your issuing bank.

I contacted with my bank and use same card on other websites. My bank resolved my issue.

Firstly, upwork transact money from bank but did not gave any connect , then they return money to my bank. Now I am trying to buy connects but upwork says use another payment method.

Now upwork also says we are unable to authorize your card.Please use another method or contact your issuing bank.

Kindly help me to resolve this issue so I can buy connects to do work.

Thanks,

Regards,

Muhammad Awais

Aleksandar's avatar
Aleksandar D Community Manager

Hi Muhammad,

 

I shared your request with our team and one of our agents will reach out to you directly via a support ticket to assist you further with purchasing Connects.

 

Thank you.

~ Aleksandar
Upwork
Mohan's avatar
Mohan M Community Member

Hello Support Team,

 

My self Mohan.

 

I have added credit card details in payment method to add connects to my profile.

 

While I am adding the card it display Payment was declined.

 

Please Help.

 

Thank You

Aleksandar's avatar
Aleksandar D Community Manager

Hi Mohan,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
Ankit's avatar
Ankit K Community Member

I am trying to add connect.But it's showing "charge failed" in both method paypal and debit card.

Aleksandar's avatar
Aleksandar D Community Manager

Hi Ankit,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further with purchasing connects.

 

Thank you.

~ Aleksandar
Upwork
Pavan Kumar's avatar
Pavan Kumar T Community Member

Hi,

 

I'm trying to buy more connects. But It's showing error "Unable to process the request with the payment method. Please try with alternate payment method".

 

I have tried with alternate payment method, Still I'm getting the same error. Please help me to resolve this issue. 

 

Thanks.

Goran's avatar
Goran V Retired Team Member

Hi Pavan,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
Sharon's avatar
Sharon L Community Member

Has your card expired?

Sandeep's avatar
Sandeep K Community Member

Hello,

I want to purchase connects, but it gives error message Your payment could not be processed. Please choose an alternate payment method or retry again later.

I have added my all cards but it does not working. I have also added my paypal account. but it not purchasing the connects.

Please help me regading purchasing the connects.

Thanks,

Sandeep

Goran's avatar
Goran V Retired Team Member

Hi Sandeep,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
Atul's avatar
Atul S Community Member

I am New to upwork. Whenever I want to purchase new connects. I got

a error message. What should I do? 

Aleksandar's avatar
Aleksandar D Community Manager

Hi Atul,

 

Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further with purchasing Connects.

Thank you.

~ Aleksandar
Upwork
Atul's avatar
Atul S Community Member

Sir I am new to upwork platform. I have been joined upwork since last month. In this month I have not got my free connects. Will I get my free connects or not?
Louisa's avatar
Louisa J Community Member

You need to purchase connects now. It changed about six months ago. 

 

https://support.upwork.com/hc/en-us/articles/211062898-Use-Connects

Jennifer's avatar
Jennifer M Community Member


Atul S wrote:
Sir I am new to upwork platform. I have been joined upwork since last month. In this month I have not got my free connects. Will I get my free connects or not?

Free connects went away months ago and you created your account in October not last month so you have never had free connects. 

Praveen's avatar
Praveen K Community Member

Hi,

 

I have tried to add payment method but card not accepted

Your card has been declined by your card issuer as an invalid transaction. Please add another billing method or contact your issuing bank.
Dogan's avatar
Dogan K Community Member

I think your account is closed to abroad transactions. You can get further information, as mentioned, by contacting the call center of your bank.
Gustavo's avatar
Gustavo R Community Member

Hi, Upwork community. I had issue to buy connections. I added mastercard as billing method and buy connections once before. When I try to buy connections again yesterday, it was failed because payment was declined. I tried on other browsers as well but it also failed. I need to buy connections and submit proposals so please help me with this issue urgently. Thanks

Goran's avatar
Goran V Retired Team Member

Hi Gustavo,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
Atul's avatar
Atul S Community Member

Hello Sir I am new to upwork. I want to purchase conects through my local account as a primary payment method but I couldn't. It shows an error method.i went to my bank but it returns me no result. Please tell me what should I do? 

Goran's avatar
Goran V Retired Team Member

Hi Atul,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.

~ Goran
Upwork