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Your payment could not be processed. Please choose an alternate payment method or retry again later

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
411 of 3,375

Hi Anthony,

 

I`m sorry about the inconvenience this had caused you. 
Our team will reach out to you via ticket as well and assist you further with purchasing connects. Thank you.


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Active Member
Jamir Uddin M Member Since: Oct 21, 2018
412 of 3,375

Dear Upwork Community,

Hope you're well. I have faced a big problem. I want to change the membership plan. I have only Payooner account card. When I am put Payooner card number, it's not active. Please see the attachment. What can I do now? please help me. 

Thanks

Jamir

 

**Edited for community guidelines**

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
413 of 3,375

Thank you for reaching out to us, Jamir Uddin.

 

You should be able to add your Payoneer card as the billing method on your Upwork account. Please double check your card status with the Payoneer. Additionally, try clearing your cache and cookies or logging in with another browser to check if you`re still experiencing the same issue.

Let us know if the issue persists.

Thank you.

 

 


~ Bojan
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Active Member
Jamir Uddin M Member Since: Oct 21, 2018
414 of 3,375
I am trying but problem not solved yet. please help
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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
415 of 3,375

Jamir Uddin,

 

As Bojan suggested, could you please check with Payoneer support on the status of your card? If they confirm your card is ready to be used, let us know.

 

Thanks!

~ Valeria
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Active Member
George R Member Since: Jul 30, 2019
416 of 3,375

cant buy connects with credit card after entering card info page stays blank?

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
417 of 3,375

Hi George, 

The Customer Support Team is currently looking into this, and will reach out to you directly to assist you with your issue.


-Avery
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Active Member
Sumeet R Member Since: Mar 13, 2019
418 of 3,375

I am having the same problem whenever I try to buy some connects it says PayPal charge fails please help me

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
419 of 3,375

Hi Sumeet,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
Sumeet R Member Since: Mar 13, 2019
420 of 3,375

Hi Goran,

nobody reaches out to me for my problem please tell me solution about this

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