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ashish_dhabale
Active Member
Ashish D Member Since: Nov 12, 2019
4201 of 4,257
Please contact the Upwork Support Team.
muhammadnadir21
Active Member
Nadir J Member Since: Jan 27, 2021
4202 of 4,257

Whenever I add my visa card to the billing method it shows me the message

"We are unable to authorize your card. Please add another billing method or contact your issuing bank".

My card is valid for other websites but it makes an error on just upwork.

please tell me whats the problem. 

I also debug by adding other cards like Mastercard and it accepted too.

I want to add my own card.

 

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
4203 of 4,257

Hi Nadirm,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
Upwork
muhammadnadir21
Active Member
Nadir J Member Since: Jan 27, 2021
4204 of 4,257

Thanks, Andrea G.

ashish_dhabale
Active Member
Ashish D Member Since: Nov 12, 2019
4205 of 4,257
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
shephalidev
Active Member
Shephali P Member Since: May 16, 2021
4206 of 4,257

Hello Upwork
I am getting the issue with buying connects , when I go buying connects after entering OTP, I always show a message of "Please select the "Buy Connects" button to continue." 
I have used multiple payment patterns but facing the same issue.
So Please help me regarding this issue.

Thanks
Shephali Pareek

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4207 of 4,257

Hi Shephali,

 

Could you try to clear your cache and cookies or log via another browser to try and purchase Connects? If you're still experiencing the same problem after this, let me know here. Thank you.

~ Goran
Upwork
ameenizhar
Active Member
MUHAMMAD AMEEN I Member Since: May 20, 2021
4208 of 4,257

Can i purchase connect from my Card even if i have balance on upwork ?

Also, Can i use my upwork balance from my freelancer account and use that balance to hire another freelancer from my client account ?

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4209 of 4,257

Hi Muhammad,

 

When you click the "Buy Connects" button, could you please confirm the options you are seeing so I can check? 

 

As for your second question, please know that you will need to add a billing method to your client account to hire and pay for freelancers. Your Upwork balance is not transferrable. 

~ Joanne
Upwork
devansh2003
Active Member
Devansh S Member Since: May 13, 2021
4210 of 4,257

my card does not support international payments and I want to buy tokens. it would be great if you can help me get some tokens

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