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simongoodman82
Active Member
Simon G Member Since: Jul 1, 2021
4321 of 4,395

Hi, when I go to buy connects it tells me to buy connects.
I've been through the process to setup a card payment (VISA debit) but when I go to save nothing happens, just 'save' is pressed but unactioned.

 

Can anyone help with this please?
Thanks,


Simon

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4322 of 4,395

Hi Simon,


Could you try to clear your cache and cookies or log in via another browser to add your billing method? Thank you.

~ Goran
Upwork
simongoodman82
Active Member
Simon G Member Since: Jul 1, 2021
4323 of 4,395

Hi Goran, all done. Logged in via different broswer after clearing cache in Brave didn't work. 

Thanks very much!!!

Simon

ashish_dhabale
Active Member
Ashish D Member Since: Nov 12, 2019
4324 of 4,395
Hey Simon,

Please refresh the browser and clean the cache.
Then try again.
It will be helpful.
zdwork07
Active Member
Rahul R Member Since: Jul 4, 2019
4325 of 4,395

thanks, I'll try this soon

zdwork07
Active Member
Rahul R Member Since: Jul 4, 2019
4326 of 4,395

Hey

I am rahul from India can you please help I am can't connect buying I am saving the details of my debit card but still I am facing the issue.

djondinium
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
4327 of 4,395

Hi Rahul,

 

Could you please try clearing your cache and cookies or using a different browser to see if that helps? If it doesn't, please let us know and share a screenshot from your end so we can assist you further.

 

Thank you.

~ Aleksandar
Upwork
zdwork07
Active Member
Rahul R Member Since: Jul 4, 2019
4328 of 4,395

Hey

Thanks for the reply to my issue can you please let me know when I bought the connect so that time I'll save the debit card details or credit card needs, please.

djondinium
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
4329 of 4,395

Hi Rahul,

 

You can add a billing method on this page and check this help article for more information.

 

Thank you.

~ Aleksandar
Upwork
raheelt
Active Member
Raheel T Member Since: Jul 6, 2021
4330 of 4,395

Hi 

I am trying to buy connects but it shows an error while saving my visa card details. I have contacted the bank and they are saying there isn't any issue from their end.

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