Your payment could not be processed. Please choose an alternate payment method or retry again later

[samiemalick]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[adilashrafa]

Your payment could not be processed. Please choose an alternate payment method or retry again later

I've add paypal method and delet try 2 time's i's same condition can please help me with that 

Thanks

[g_vasilevski]

Hi Adil,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[adilashrafa]

Great will be waiting.

Thanks

[983eefa8]

Hello,

I am trying to buy connects but when I click to buy connects it says "Your payment could not be processed. Please choose an alternate payment method or retry again later". Please solve this problem. Thanks.

[BojanS]

Hi Khaleda,

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

Let us know if the issue persists.

Thank you.

[saifullahburki]

Hi , 

I have reported an issue regarding buying connects using master card. I have confirmed from my bank about online billing on my card (and is active/enabled). Still i cant buy connects, Can you check where the issue exist.

I will be very grateful to you.

 Regards

Saifullah khan 

[BojanS]

Hi Saifullah,

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method and purchasing connects. 

Thank you for reaching out to us. 

[4441e557]

I'm trying to add connects. But at the end it returns to the same page and shows ""Select the "Add Connects" button to continue""

[BojanS]

Hi Vignesh,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.

[4441e557]

Yes, I'm facing the same problem after clearing cookies and cache.

[BojanS]

Hi Vignesh,

To learn more about acceptable billing methods for paying memberships please read this help article. Please use this link to see the options available to you and add one of those. Afterwards, you should be able to purchase connects.

Thank you!

[4441e557]

Hi bojan,

Again I'm facing the same issue . I tried more than 20 time . I'm using master card(debit card). Please resolve my problem.

[bradondamyx12345]

I'm having the same issue as well. Why is this? Is it a bug or something? Proof of this is a picture below.

[g_vasilevski]

Hi Bradford,

Please try clearing your cache and cookies or logging in with another browser to purchase connects. Thank you.

[bradondamyx12345]

I've done it many times still the problem won't fix.

[g_vasilevski]

Hi Bradford,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[meetbaxi]

I am facing the same problem, getting a message Select the "Add Connects" button to continue.Please solve this.

[NikolaS]

Hi Meet, 

One of our team members will reach out to you directly via a support ticket to assist you further with this.

Thank you,

[AveryO]

Hi Vignes, 

I checked your account and can confirm the transactions on your card were declined on our end. Kindly check this further with your issuing bank for more information on why the transactions were declined. 

As for the Paypal account that you added to your billing method, you may need to add an alternative payment method to your PayPal wallet in order to add your PayPal account as a billing method on Upwork.

[okkiki]

my card keeps getting declined when i try to buy connects.

[BojanS]

Hi Okiki,

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method for purchasing connects.

Thank you for reaching out to us. 

[20a1055c]

Hey, I have been facing troubling in buying connects. After I enter my VISA CARD details, the following message pops up -
*Image attached*

[AleksandarD]

Hi Pranav,

Please check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

Thank you.

[20a1055c]

I checked with my bank and they say there is no error from their end. The
card is working fine on other e-commerce platforms.

Please help.

[AleksandarD]

Hi Pranav,

Thanks for following up on this. One of our team members will reach out to you directly via a support ticket to assist you further with purchasing Connects.

Thank you.

[najamu]

Hi,

I am getting this error while purchasing plus account. 

Your payment could not be processed. Please choose an alternate payment method or retry again later.

I have tried my visa card and still getting same error. The card is working perfectly fine on other websites. I have contacted my issued bank, its saying I am getting "09 error input data". I have checked I am making no mistake. I have sufficent balance and international transaction is also enabled.

Kindly help me fix this.

Thanks.

[AleksandarD]

Hi Najam,

Thanks for reaching out to us. I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[chinnubabu]

Hi,

I have a basic membership with upwork and my free conects are over. I am trying to buy connects, but it is not working. I was able to buy it one time - 10 connects for 1.50 dollars; but after that I am not able to buy any connects. I tried so many times. I recently finished my identity verification, after that also I tried  but still connects are not added. I am not sure what the problem is, so need urgent help.

Regards,

Chinnu

[AleksandarD]

Hi Chinnu,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[faisalawanpro]

Added my payment method for purchasing connects, Upwork was not successfull deducting payment from my account due to marchant issue while verifying my payment method, I checked with bank support they said to contact upwork to make deduction on same merchant as they verify my account on. Any help  will be highly appriciated thanks 

[AleksandarD]

Hi Faisal,

Thanks for reaching out to us. I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[osamashiraz42201]

I am new to Upwork and I was unable to buy connects. The Payment was declined

[AleksandarD]

Hi Osama,

Please check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

Thank you.

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[b2514a01]

Hi, My debit card has not verified by the upwork due to the website problem. I verified all information from the my bank. Also my card is attached with google and there has no error found. Please solve my issue as soon as possible. Thank you.

[AleksandarD]

Hi Abdul,

Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place so that our team can assist you more effectively.

Thank you.

[paramjit_]

Unable to purchase connects from my master card. When I am trying to add connects getting OTP from my bank and when entering the OTP it again redirect to the same page and showing me the notification that press on add button to purchase connects. I am facing from last 2 days this same problem. Please try to solve my issues as soon as possible.

[AleksandarD]

Hi Paramjit,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.