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Your payment could not be processed. Please choose an alternate payment method or retry again later

Active Member
R A Member Since: Sep 20, 2019
41 of 659
I'm also facing the same issue. Help me to solve.
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
42 of 659

Hi R A,

 

Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further with purchasing connects.

Thank you.

~ Aleksandar
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Active Member
Vinit S Member Since: Jul 11, 2019
43 of 659

When i am trying to add my billing method it says" Our records indicate that the payment method entered is already associated with the maximum number of accounts. Please add a different payment method". Although i don't have any other account. Please help.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
44 of 659

Hi Vinit,

 

Could you please check this with your bank. Afterwards, please try clearing your cache and cookies or logging in with another browser to check if you`re still experiencing the same issue.

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
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Active Member
Camea F Member Since: Jul 12, 2019
45 of 659

This will be my first time entering information and I am unable to enter a billing method because the screen will not load to enter it. It keeps circling. I am using the desktop computer. The pop up comes up but does not fully load the screen. Is there any other way to enter the information so that I can start submitting proposals?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
46 of 659

Hi Camea,

 

I checked this for you from our end and was not able to replicate the issue you are experiencing.

 

Please try to clear your cache and cookies and also try using another browser. Let us know if the issue persists and if you're seeing an error message send us some screenshots and we will be happy to help you further!

 

Thank you!

~ Bojan
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Active Member
Lisa M Member Since: Nov 13, 2019
47 of 659

I joined Upwork a few days ago and have tried several times to add more Connects. Each time, after inputting my credit card info, a white box pops up and nothing else. I have cleared cache and cookies, tried using both Google Chrome and MS Edge as well as different credit cards. Unsure what else I can do on my end. Thank you.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
48 of 659

Hi Lisa, 


I'm sorry for the inconvenience this has caused you. A member of the Customer Support Team will reach out to you to assist you further with your concern. 


-Avery
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Active Member
Ahsaas L Member Since: Jun 20, 2019
49 of 659

I have verified PayPal account but when I'm trying to add it billing method it takes me to PayPal page to add card details after adding that when I click add button page didn't load and remain on same page

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
50 of 659

Hi Ahsaas,

 

May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue.

 

Additionally: Please refer to this help article on PayPal's site for more information on how to verify your PayPal account. Feel free to reach out to PayPal support team if you need any assistance as well.

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
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