Your payment could not be processed. Please choose an alternate payment method or retry again later

[Femi A]

Hi kashif,

Please contacat your bank officials and know whether your visa card allow foreign payments. 

sometimes you must upgrade your visa card or switch on the foreign transaction through a sms.

Then it will work .For both you must contact bank officials .

I solved my problem through this 

All the Best

[Rishma C]

Hi team, I am trying to purchase connects and I am trying to add billing methos. i have tried with my Visa card, my cart has foreign payment enables as I asked from Bank. but I am getting below message

"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

[Bojan S]

Hi Rishma,

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

Let us know if the issue persists.

Thank you.

[Jawad H]

Debit card not working to buy connects. How can i buy connects i am out of connects and i have tried to buy connects from my debit card buy it says authorize your card. I dont know why i have done purchasing online from my debit card before and i works fine. 

[Bojan S]

Thank you for reaching out to us, Jawad.

One of our team members will reach out to you directly via support ticket to assist you with your concern.

[Mubashar N]

i am facing the same problem. debit card authorization fails when i try to buy connects.

[Goran V]

Hi Mubashar,

Our team will reach out to you as well and assist you further, thank you.

[Arriane Isabelle T]

I’ve been trying to use my debit card to buy connects but it just won’t work. This is so **edited for Community Guidelines** frustrating. Even my paypal are not working and both have enough balance smh

[Avery O]

Hi Arriane, 

A member of the Customer Support Team will reach out to you to assist you with your concern. I apologise if this has caused you any inconvenience.

[Jeremy R]

Hi. I can't buy connects as well using my debit card. It has sufficient balance and I have used it to pay my other bills but still it won't let me use it to buy connects. Please help.