Your payment could not be processed. Please choose an alternate payment method or retry again later

[Melissa M]

I am unable to purchase connects, after entering my payment method, I get a white screen (see below). 

[Bojan S]

Hi Melissa,

Could you please clear your cache and cookies or log in with another browser to check if you`re able to see the billing methods available to you here? To learn more about acceptable billing methods for purchasing connects please read this help article.

Thank you.

[Neha K]

hi I am new to this portal and system is not allowing me to purchase connects. I have debit card which is not being accepted and credit card borrow from friend is also not getting accepted. message "Your payment was declined" Please help in this matter

[Bojan S]

Thank you for reaching out to us, Neha.

One of our team members will reach out to you directly via support ticket to assist you with your billing method concern.

[Parvez A]

Hello guys,

I read few articles and noted that i can't not add payoneer as billing method. But the problem is: without upgrade to freelancer membership plus packages, i can't allow to apply any jobs due to insufficient connects. That means, no bids, no connects, no works

i have no credit card (not possible because of sudent), paypal doesn't support in our country, and no option lefts to purchase this package. Zero balance in my upwork account. Only i have payoneer card. 

Guys, how can i solve this issue? Otherwise i've to say: good bye upwork !

[Bojan S]

Thank you for reaching out to us, Parvez.

Payoneer card can be used for purchasing connects. To learn more about acceptable billing methods for paying connects please read this help article. To see the options available to you, click here.

Thank you.

[Muhammad A]

Hi! I am facing an issue from somedays that my credit card is being disapproved when i used to purchased connects. I have confirmed that my international transaction has turn on. So, I think payment gateway has an issue with my account. I need to solve this problem as soon as possible.

Regards,

Muhammad Ajmal

[Bojan S]

Hi Muhammad,

Looks like you removed your billing method. Please clear your cache and cookies or log in with another browser to check if you`re able to re-add your billing method and purchase connects using it.

Let us know if the issue persists

Thank you.

[Jamir Uddin M]

Dear Upwork Community,

Hope you're well. I have faced a big problem. I want to change the membership plan. I have only Payooner account card. When I am put Payooner card number, it's not active. Please see the attachment. What can I do now? please help me. 

Thanks

Jamir

**Edited for community guidelines**

[Bojan S]

Thank you for reaching out to us, Jamir Uddin.

You should be able to add your Payoneer card as the billing method on your Upwork account. Please double check your card status with the Payoneer. Additionally, try clearing your cache and cookies or logging in with another browser to check if you`re still experiencing the same issue.

Let us know if the issue persists.

Thank you.