Your payment could not be processed. Please choose an alternate payment method or retry again later

[Muhammad Sufyan A]

whenever i try to add billing method its added but when i go to upgrade my membership it shows the following error again and again.

Error statement "Your payment could not be processed. Please choose an alternate payment method or retry again later."

I called bank, they said Its all good from our side.

Is there any solution ?

Kindly help me out

[Avery O]

Hi Muhammad Sufyan, 

I'm checking this with the team, but I also wanted to confirm if you were trying to add a credit card for your billing method? 

[Wahiduzzaman M]

Hello,

whenever I try to add billing method its added but when I am going to buy connect, it shows the following error again and again. Error statement "Your payment could not be processed. Please choose an alternate payment method or retry again later." I called the bank, they said Its all good from our side. Is there any solution? Kindly help me out

[Joanne Marie P]

Hi Wahiduzzaman,

One of our team members will reach out to via support ticket and assist you directly. Thanks!

[Nitish S]

Hi,

I have been trying to buy connects from my primary debit card. But the error shows up. Kindly help me out.

Regards, Nitish.

[Goran V]

Hi Nitish,

I would recommend checking with your bank if your account is enabled for international charges or adding another billing method. Thank you.

[Kashif B]

Hello,

I want to add my Billing method through Visa.. but I get payment was declined message. Why? I updated it 3 times it deducted my money but didn't work for me. I am stuck, PLEASE HELP!

Thanks,

Kashif B.

[Bojan S]

Thank you for reaching out to us, Kashif.

One of our team members will reach out to you directly via support ticket to assist you with your billing method concern. 

[Kashif B]

and May I ask when is that? Because I need to buy connects. I am out of it.

Thanks.

[Bojan S]

Hi Kashif,

A member of the team has reached out to you already and is awaiting your response. If you aren't able to see the email you should also be able to access the ticket directly here.

Thank you.