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Your payment could not be processed. Please choose an alternate payment method or retry again later

Moderator
Goran V Moderator Member Since: Mar 24, 2017
651 of 802

Hi Raviindra,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
Dorothy N Member Since: Jan 20, 2020
652 of 802

Hi,

I was trying to buy connects using my Visa debit card, but payment was declined. However, my bank account was debited (screenshot attached) and I didn't receive the connects. I kindly want to know why I didn't receive the connects. 

 

**Edited for community guidelines**

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
653 of 802

Thank you for reaching out to us, Dorothy.

 

One of our team members will reach out to you directly via a support ticket to assist you with adding your billing method. 

~ Bojan
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Active Member
Dhanveer R Member Since: Jan 20, 2020
654 of 802

I am unable to buy connects using Master Card. it says(We are unable to authorize your card. Please add another billing method or contact your issuing bank.)

Moderator
Avery O Moderator Member Since: Nov 23, 2015
655 of 802

Hi Dhanveer, 


I checked your account and would recommend that you check with your bank why the transaction was declined. In the meantime, please add a different card to be able to purchase Connects for your Upwork account. 


-Avery
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Active Member
Abdurrahim B Member Since: Jan 21, 2020
656 of 802

Hi,

I tried to link my card to my account to buy some connects.

But I can not link and upwork says my card can not be authorized.

Could you please solve this problem?

Thanks,

Abdurrahim

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
657 of 802

Hi  Abdurrahim,

 

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
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Active Member
Abdurrahim B Member Since: Jan 21, 2020
658 of 802

Hi,

I tried again but the same problem occurs.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
659 of 802

Hi Abdurrahim,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with  purchasing connects. Thank you.


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Active Member
Harsh S Member Since: Oct 24, 2019
660 of 802

I am not able to purchase connect using my SBI visa debit card.

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