Solved: Your payment could not be processed. Please c... - Page 7

Samiullah S · ‎07-10-2019

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

Andrea G · ‎12-20-2021

Hi all,

This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

We appreciate your participation in the Community and welcome you to continue the conversation here.

Thank you!

~Andrea

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Joanne P · ‎12-01-2019

Hi Suresh,

One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method, thank you.

~ Joanne

Stanley A · ‎12-10-2019

Hi! Same issue here

Bojan S · ‎12-10-2019

Hi Stanley,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those.

Let us know if the issue persists.

Thank you.

~ Bojan

Stanley A · ‎12-11-2019

Thanks. Yes, I have done so... And I have followed the link. I'm still unable to use my debit card as a payment method.

Bojan S · ‎12-11-2019

I'm sorry to hear that the issue persists, Stanley.

One of our agents will reach out to you directly to assist you with this concern.

Thank you for your patience.

~ Bojan

Huma Shahzad C · ‎01-09-2020

I am facing the same issue.

Goran V · ‎01-09-2020

Hi Huma,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran

Muhammad A · ‎01-23-2020

I've also the same problem when i try to buy connects by my debit card.please solve this issue.Thanks

Goran V · ‎01-23-2020

Hi Muhammad,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran

Aubrey Maris D · ‎02-18-2020

Hi. I am having the same issue. I've been trying to enter my debit card since January to purchase connects but card is declined. Please help. I need to buy connects.

Aubrey Maris D · ‎02-18-2020

Hi. I am havin the same problems. I have a verified paypal linked to my bank account but unable to buy connects as it gives a "card declined" error.

Bojan S · ‎02-18-2020

Hi Aubrey Maris,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those.

Let us know if the issue persists.

Thank you.

~ Bojan

John O · ‎02-29-2020

After putting all my card details and all, it's telling me payment declined. Why is this?

Joanne P · ‎02-29-2020

Hi Ojo,

One of our team members will reach out to you via ticket and will assist you further with purchasing connects. Thank you.

~ Joanne

Roselle Mae S · ‎03-03-2020

Hi my BPI card can't somehow buy connects? It's a debit card.

Goran V · ‎03-03-2020

Hi Roselle,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran

Ahmed K · ‎03-08-2020

I am also facing same problem, I tried all my debit credit cards but i am unable to buy connects. Kindly help

Aleksandar D · ‎03-08-2020

Hi Ahmed,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further with purchasing Connects.

Thank you.

~ Aleksandar

Ramchandramani S · ‎03-17-2020

Im having the same problem, please guide!!!
Sent from Yahoo Mail on Android

Goran V · ‎03-17-2020

Hi Ramchandramani,

Our team will reach out to you as well and assist you further. Thank you.

~ Goran

Syed S · ‎05-07-2020

I am having same issue i can't buy connects from my debit card i tried my brother czn very one card but none of them worked please help to buy connects so i can work

Bojan S · ‎05-07-2020

Hi Syed,

We'll have one of our agents reach out to you via a support ticket to assist you with your concern.

Thank you for reaching out to us.

~ Bojan

Lessa A · ‎06-04-2020

Hi,

I tried to buy connects with my debit card twice and it worked. But, I cant buy connects through the same process on my third.

Thanks a lot for your response! 🙂

Bojan S · ‎06-04-2020

Hi Lessa,

Unfortunately, it looks like the charge on your credit card keeps getting declined. Please make sure your card has sufficient funds on it to complete the payment.

Thank you!

~ Bojan

Benjie Alf D · ‎01-20-2020

I'm having the same problem, can someone help me?

Your payment could not be processed. Please choose an alternate payment method or retry again later