Your payment could not be processed. Please choose an alternate payment method or retry again later

[Goran V]

Hi Iqra,

One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.

[Ahmad W]

Hi Goran,

I have the same issue kindly help.

The issue due to the policy of the State Bank of Pakistan.

As Credit/Debit Card user cannot add his/her card to any subscription website.

We may do payment but the card will not be authenticated.

Waiting for your kind response.

[Goran V]

Hi Ahmad,

One of our Customer support agents will reach out to you as well and will assist you further with your bank account. Thank you.

[Ahmad W]

Thanks Dear,

Waiting for further response.

[Blend Q]

Hello, I am facing the same problem. I am trying to buy connects but my Visa card keeps geting declined. I used my brother's card just to be sure and his doesnt work either. Please let me know when someone from the staff can help me with this matter because it is very urgent. Thanks and take care. 

[Ahmad W]

Hi Blend,

I was facing the same issue; I don't know about your country but in Pakistan, because of security reasons they do not allow us to add the debit card into a subscription-based website (like Upwork) as these sites save our card information and bank automatically declined these kinds of verification requests).

So best solution is to check with your Bank, if they have a same rule, and they will also let you know if the card has been declined by your Bank or not.

[Joanne Marie P]

Hi Blend,

One of our agents will reach out and assist you directly via a support ticket. Thank you.

[Godwin O]

Urgent please, since the past four days, I've been unable to buy connects on Upwork with my Mastercard. Just the same response the op get is what I get.

It's telling me payment declined. Please help me out. I complained to my bank and but they said there's no problem with my card.

[Ashish D]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[Joanne Marie P]

Hi Godwin,

I checked, and it looks like your issuing bank declined the transaction. Please reach out to them to confirm the specific decline error. You may also consider using a different billing method. This can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. To see the options available to you, click here.