Your payment could not be processed. Please choose an alternate payment method or retry again later

[Aleksandar D]

Hi Sheeraz,

Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

[Abigail M]

I'm also facing the same issue, same error mesage. Can't purchase connects, can't continue working through Upwork.

[Ruth S]

I have tried three times to pay for connects.  Nothing has been taken from my bank account. After entering the information the screen says "Add a Method of Payment" and nothing else can be done but to click on the "X" and be returned to the previous screen. I want to submit a proposal and I see no way to talk to a human being quickly.  Also, I do not have a Promo Code to add.

[Bojan S]

Hi Ruth,

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

Let us know if the issue persists.

Thank you.

[Emmanuel M]

pls i am having the same issue, i cant purchase new connect.

[Aleksandar D]

Hi Emmanuel,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further with purchasing Connects.

Thank you.

[Onyeka O]

Pls I want remove payoneer account from my preferred payment method

[Aleksandar D]

Hi Onyeka,

Please reach out to Payoneer support first so that they can disassociate the existing Payoneer account from Upwork. You will receive a confirmation email when it has been done. Please get back to us after receiving the confirmation email from Payoneer so that we can assist you further on our end.

Thank you.

[Viswanathan S]

Your payment could not be processed. Please choose an alternate payment method or retry again later.

[Bojan S]

Hi Viswanathan,

We'll have one of our agents reach out to you via support ticket to assist you with your concern.

Thank you for reaching out to us.