Your payment could not be processed. Please choose an alternate payment method or retry again later

[samiemalick]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[nira705]

Dear,

i cant buy contact, i dont know whats the reson.

Sorry, a critical component of this page failedto load.

Please reload the page. 

i dont understand .

[g_vasilevski]

Hi Nira,

Please try clearing your cache and cookies or logging in with another browser to purchase Connects. Thank you.

[nira705]

i have used fresh computer.

but every time 

Sorry, a critical component of this page failed to load. Please reload the page.

[BojanS]

Hi Nira,

Could you please try adding your billing method first? Use this link to see the options available to you and add one of those. Afterwards, you should be able to purchase Connects by following the instructions shared in this help article.

Feel free to reach back to us if you need any further assistance.

Thank you!

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[jhagopalp]

Hi,

I am not able to buy any connects through my visa card. Please help.

Thanks in advance

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[sundus_rao]

Hello, 

I am unable to get Membership Plus & nor I can add the Billing method. I think there is a problem with my account. please check it ASAP.

THANKS.

[g_vasilevski]

Hi Sundus,

Please try to clear your cache and cookies or logging in with another browser to add your billing method. Thank you.

[danish51]

Hey, I am trying to connect my friend visa card to buy connect. I did not have my own visa card yet. I have requested my bank to issue my visa card but it takes some time to process the request. So I have read your article and find that we use a card of another person(family or friend) for buying connections but we have to verify the identity. But I did not get the link where I verified the identity of first by sending his national card image.Can you help me with how to verify the payment method to buy connect?

[BojanS]

Hi Danish,

It looks that you were able to add the card to your account successfully. If any issues arise, Upwork team will notify you directly. The charge on the credit card keeps getting declined. Please make sure the card is set up to make international payments and has sufficient funds on it to complete the funding.

Thank you!

[mbaadror]

My paypal charge failed, I am running out of connect and cant buy without billing method

[AndreaG]

Hi Moti,

I checked and it looks like you were able to open a support ticket with our team regarding your PayPal charge. Please allow some time for our team to review and they will reply to you directly on your ticket with more information.

Thanks!

[amriti_s]

Hi,

I have added a master debit card as the billing method and Upwork has accepted it also but while trying to buy more connects the transaction is not completed in spite of OTP being received.

Please help. Not able to figure out the reason.

[AndreaG]

Hi Amriti,

Someone from our team will reach out to you via support ticket in order to assist you further. You can access your ticket here.

Thanks!

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[tamlc]

Hi, i buy some credits yesterday but i checked my bank account and it was charged twice. Please, i need to get back one of the charge of 20 credits.

[JoanneP]

Hi Tamara,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.

[7836a50f]

Hi

I am not able to buy UpWork Plus because my ID is not verified. The message asks me to contact UpWork if I am not contacted by them in 2 days. Hence reaching out here. 

Thanks,

Raza

[JoanneP]

Hi Raza, 

One of our agents will reach out and assist you in upgrading your membership via a support ticket. 

[lakhvir_singh92]

Hi,

I have attached 3 billing methods. 2 debit cards and 1 PayPal account. But still unable to upgrade my membership and every time I got his message:

"Your payment could not be processed. Please choose an alternate payment method or retry again later."

please can someone check with me what happened? why I can't activate my account?

Thanks

[AleksandarD]

Hi Lakhvir,

One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

[umair-shahzad]

i am trying to buy membership from last night it,s not working can you plz help in this regard plz.

[AleksandarD]

Hi Umair,

You need to check with your bank for more information on why the specific charge was declined. In the meantime, feel free to check out this help article to learn more about acceptable billing methods.

Thank you.

[mranishchauhan]

Hi,

Getting Below error-

We are unable to authorize your card. Please add another billing method or contact your issuing bank.

Kindly check why getting this error always.

Thanks

[AleksandarD]

Hi Anish,

It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

Meantime, you can add an alternative billing method in your account payment options.

Thank you.

[abdulhaseeb877]

I am trying to buy connects with HBL Gold Mastercard internet banking is on and there is enough amount available in my account. But my payment method is declined again and again.

[BojanS]

Hi Abdul Haseeb,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

Let us know if the issue persists.

Thank you.

[msbizness]

As I do not have credit card with visa or mastercard option but have unionpay and don't have connects to apply for new jobs. From many days I'm just looking jobs but can't apply. Up work should add ecurreny options to easily buy connects, withdraw and deposits. Are you agree with me.

[JoanneP]

Hi Mukesh,

If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. To see the options available to you, click here. 

[jamesrozario2018]

Hello,

Greetings!

Can virtual prepaid Mastercards be used to buy connects and to pay membership fees on Upwork?

Please let me know.

Best regards,

James

[g_vasilevski]

Hi James,

To purchase Connects or upgrade to our Freelancer Plus plan you will need to add one of our accepted Billing Methods. Thank you.

[jamesrozario2018]

Can prepaid virtual mastercards be used to buy connects?

[g_vasilevski]

Hi James,

Unfortunately no, please refer to the guide I`ve shared in my previous post to learn more about our accepted billing methods. Thank you.

[jamesrozario2018]

Hello Goran,

Thank you for your replies. I think the current provisions limit the opportunity to find work/work on Upwork for many other freelancers like me where we can't even use PayPal services. 

Therefore, I would like to request to the management to allow members to use prepaid virtual cards to buy connects at least.

Best regards,

James Rozario

[g_vasilevski]

Thank you for your feedback, James, I will share it with our team.

[jamesrozario2018]

Thank you, Goran. I am sure you'll and thereby help us overcome this obstacle.

[deepali2310]

I am getting below error when buying connects or upgrading my upwork account."Sorry, a critical component of this page failed to load. Please reload the page."Please help me, I am not able to buy connects or upgrade my profile to plus account.

[g_vasilevski]

Hi Deepavalli,

Please try to clear your cache and cookies or log in with another browser upgrade your membership plan. Thank you.