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Your payment could not be processed. Please choose an alternate payment method or retry again later

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
801 of 1,163

Hi Ashish,

 

I checked this for you and you have no added billing methods so far. Could you please clear your cache and cookies or log in with another browser to check if you`re able to use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
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Active Member
sankalp r Member Since: Feb 27, 2019
802 of 1,163
My Mastercard payment is declining
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
803 of 1,163

Hi Sankalp,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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sankalp r Member Since: Feb 27, 2019
804 of 1,163
Please help me regarding this could you give me ticket number
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Active Member
Fahad I Member Since: May 14, 2018
805 of 1,163

Hello,

I am unable to buy connects. I have tried buying connects so many times using my Visa Credit Card, but it is not going through. Can someone assist me. I have called the bank and they are saying that there is no problem from the bank side, your card is working fine. So can someone assist me on this. I have attached a screen shot of what the issue. 

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Active Member
Akm Iftakharul Has K Member Since: Oct 9, 2019
806 of 1,163

It is Issued when Your Card is not support or a local card that only works in your Country.

You will need a international Mastercard or visa card to do it.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
807 of 1,163

Hi Fahad, 


I checked your account and would recommend that you reach out to your issuing bank to check why the charges was declined by your bank. In the meantime, you can add an alternative billing method to be able to purchase Connects for your account.


-Avery
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Active Member
Muhammad A Member Since: Feb 17, 2020
808 of 1,163

Hello,

I add Master credit card but I can not buy connects

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
809 of 1,163

Thank you for reaching out to us, Muhammad.

 

One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method. 

~ Bojan
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Active Member
Dhirendra Ku. S Member Since: Nov 17, 2014
810 of 1,163

I am facing the same issue. Please le me know what to do

Dhiren
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