Your payment could not be processed. Please choose an alternate payment method or retry again later

[samiemalick]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[rahmytaariana]

I got problem on my billing method. You have exceeded the maximum number of attempts to add a payment card. What should I do?

[AleksandarD]

Hi Rahmyta,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[soloibom]

I have been trying to buy connects for some days now but no success and cannot upgrade my account too. The response I keep getting is sorry, a critical component of this page failed to load. Please reload the page. 

Please, what could be the problem and how can I get through it?

Thanks in anticipation for your help

[JoanneP]

Hi Solomon,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.

[anujvats111]

Hello I am not able to buy connects i have tried many times with my 3-4 debit/credit cards. But you are not allowing me to do that . Please check the issue urgently. Thanks Anuj**Edited for community guidelines**

[JoanneP]

Hi Anuj,

I checked, and it looks like the decline error was from your issuing bank. You may need to contact them to verify the decline error or use a different billing method instead. To see the options available to you, click here.

[36608d13]

hello , I tried to buy connect to apply for jobs. But it sends me OTP for payment and after adding that OTP it is not adding connect to my account. Please fix this issue so i can buy connect and can apply for new jobs.Thanks

[NikolaS]

Hi Pooja,

I checked and it seems that you already created a support ticket for the issue you are experiencing with purchasing Connects. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[kishan_3d]

Hello. I am not able to buy new connects using PayPal. Please help me.

[NikolaS]

Hi Kishan,

In order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card for recurring payments (for example, for membership fees). For cases like this, a funding source is required to add Paypal as a billing method. You may want to talk to PayPal about what type of payment method can be added to your PayPal wallet. Feel free to check the options available to you and learn more about acceptable billing methods. 

[xinzhuo]

I want to buy connects by paypal, but it shows charge failed, how can I do?

[NikolaS]

Hi Xinzhuo,

Please know that in order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card for recurring payments (for example, for membership fees). For cases like this, a funding source is required to add Paypal as a billing method. You may want to talk to PayPal about what type of payment method can be added to your PayPal wallet. You can also check the options available to you and learn more about acceptable billing methods.  

[agboladesamuel3]

I’m trying to add a new card. Credit card ends with 1234. I got the response “We are unable to authorize your card. Please add another billing method or contact your issuing bank.” Please, can you look into that for me?

[AleksandarD]

Hi Agbolade,

Please contact your card-issuing bank for more information about the specific charge decline and confirm if they allow recurring transactions on their cards as Upwork payments are classified as ‘recurring’.

Meantime, you can add an alternative billing method in your account payment options.

Thank you.

[agboladesamuel3]

Hi there:

There is no option to choose PayPal as my billing method. Please, refer
to the attached image.

Kindly, help update my account. I want to setup PayPal as my billing
method.

Best regards,


Agbolade

[JoanneP]

Hi Agbolade,

The availability of billing methods varies depending on your location. To see the options available to you, click here.  I checked, and it looks like you have already added your billing method on file. 

[9fb75122]

I want to buy connects but when I entered my bank account it's says unable to Authorize the card what to do now? Please help Immediately

[NikolaS]

Hi Supraja,

One of our team members will reach out to you directly via a support ticket to assist you further with the issue you are experiencing with purchasing Connects. You can access your tickets on this page.

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[aswinibajaj]

Do check the billing method tab in your profile settings. If you have added
the billing method, it sometimes does not get updated. There will be an
update button if that's the problem. Click on it and then try.

[george_melkonyan]

Hi, I can't buy connects.

Every time I get this messsage: Your payment could not be processed. Please choose an alternate payment method or retry again later.

Please can you check and give solution for this problem?

[AleksandarD]

Hi Gevorg,

You need to check with your bank for more information on why the specific charge was declined. Also, make sure the card is set up to make international payments and has sufficient funds on it to complete the funding. In the meantime, check out this help article to learn more about acceptable billing methods. 

Thank you.

[irvin9testado]

Hi, please assist me I buy connect using GCash Mastercard and my connect balance is now same as ZERO

**Edited for Community Guidelines**

[AleksandarD]

Hi Irvin,

Based on your screenshot, the charge failed and you were refunded back the amount. Please check with your bank for more information on why the specific charge got declined. In the meantime, you can add an alternate billing method on this page and learn more about acceptable billing methods.

Thank you.

[latakumari]

We are unable to authorize your card. Please add another billing method or contact your issuing bank.

Kindly help in resolving it.

[LuiggiR]

Hi Lata,

In this case, you may need to reach out to your card-issuing bank and ask them about the specific decline. If they confirm everything is ok on their end, you can get in touch with us again so we can assist you further. Alternatively, you can use any other of our available billing methods.

Thank you.

[latakumari]

Hi,

From Banking side all is Ok but still getting error as below,

We are unable to authorize your card. Please add another billing method or contact your issuing Bank

Kindly check and help.

Thanks

[AleksandarD]

Hi Lata,

Thanks for following up on this. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[8e6ecdee]

I want to buy connects. I am trying to add Visa card as billing method. I saw following error :

We are unable to authorize your card. Please add another billing method or contact your issuing bank.

i contacted bank they said the issue is from site , there is no problem by bank.

Please solve this issue as soon as possible so that i can buy connects 

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[8e6ecdee]

I want to buy connects. I am trying to add Visa card as billing method. I saw following error :

We are unable to authorize your card. Please add another billing method or contact your issuing bank.

i contacted bank they said the issue is from site , there is no problem by bank.

Please solve this issue as soon as possible so that i can buy connects 

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[8e6ecdee]

Thank You Sir,

I tried everything , i tried different browers , cleared cache , contacted and also visited to my bank branch they told me everything is fine International transaction is On. The issue is from site

I am really confused and need serious help

[namanbhardwaj7]

I have american express credit card. I want to buy some connects. But my card is not accepted by upwork. I tried it many times but i unable to connect mt card with upwork.

Please fix this problem.

Thank You

[BojanS]

Hi Naman,

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please try adding your billing method first. Use this link to see the options available to you and add one of those. Afterwards, you should be able to purchase Connects by following instructions shared in this help article.

Feel free to reach back to us if you need any further assistance.

Thank you!

[alamgirislam10]

Hello, I feel a problem that I can not add my billing method as well as can not buy Upwork connects this is why I can not apply for job since I do not get enough Upwork connects so I want to buy connects for applying Upwork job, it would be better for me if I get this solution. I am adding a screenshot that I can see when I got to buy upwork paid connects. Thanks.

[BojanS]

Hi Alamgir,

I'm sorry to hear about the trouble this caused. Could you please try adding your billing method first? Use this link to see the options available to you and add one of those?

Afterwards, you should be able to purchase Connects by following instructions shared in this help article.

Feel free to reach back to us if you need any further assistance.

Thank you!

[tayybaali]

Hi!

Has your issue resolved? I am facing the same problem. I want to upgrade membership but payment is not processing.

[piyush-hirpara]

I trying a lot to buy a membership. But when ever I go to their, i got errors like, Is there have issues with this. Can I use my father's credit card for billing method?