Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Your payment could not be processed. Please choose an alternate payment method or retry again later

Highlighted
Active Member
Fahad I Member Since: May 14, 2018
821 of 1,600

Hello,

I am unable to buy connects. I have tried buying connects so many times using my Visa Credit Card, but it is not going through. Can someone assist me. I have called the bank and they are saying that there is no problem from the bank side, your card is working fine. So can someone assist me on this. I have attached a screen shot of what the issue. 

Highlighted
Active Member
Akm Iftakharul Has K Member Since: Oct 9, 2019
822 of 1,600

It is Issued when Your Card is not support or a local card that only works in your Country.

You will need a international Mastercard or visa card to do it.

Highlighted
Moderator
Avery O Moderator Member Since: Nov 23, 2015
823 of 1,600

Hi Fahad, 


I checked your account and would recommend that you reach out to your issuing bank to check why the charges was declined by your bank. In the meantime, you can add an alternative billing method to be able to purchase Connects for your account.


-Avery
Untitled
Highlighted
Active Member
Muhammad A Member Since: Feb 17, 2020
824 of 1,600

Hello,

I add Master credit card but I can not buy connects

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
825 of 1,600

Thank you for reaching out to us, Muhammad.

 

One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method. 


~ Bojan
Untitled
Highlighted
Active Member
Dhirendra Ku. S Member Since: Nov 17, 2014
826 of 1,600

I am facing the same issue. Please le me know what to do

Dhiren
Highlighted
Active Member
Dhirendra Ku. S Member Since: Nov 17, 2014
827 of 1,600
 
Dhiren
Highlighted
Moderator
Avery O Moderator Member Since: Nov 23, 2015
828 of 1,600

Hi Dhirendra, 


I checked your account and can confirm that your issuing bank declined this transaction. Please contact your bank directly for more information on why this transaction was declined. 

In the meantime, please add a new billing method to purchase Connects for your Upwork account. 


-Avery
Untitled
Highlighted
Active Member
Muhammad Usman A Member Since: Feb 20, 2020
829 of 1,600

Your payment could not be processed. Please choose an alternate payment method or retry again later.

Why am I getting this message while purchasing connects. Can you please tell me how can I solve this. 
thanks

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
830 of 1,600

Hi Muhammad Usman,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us. 


~ Bojan
Untitled
TOP KUDOED MEMBERS