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Your payment could not be processed. Please choose an alternate payment method or retry again later

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Active Member
WAHAB G Member Since: Feb 24, 2020
841 of 1,594
After adding and editing billing method over and again and charged by the UPWork for USD 1 each time, I am still unable to pay through my Visa debit card. What's the issue?
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
842 of 1,594

Hi WAHAB,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Wasim T Member Since: Aug 26, 2019
843 of 1,594

Hi,

 

I'm trying to buy Credits with my Debit Card, card is successfully added and test transaction is also went through, but when I try to make payment for credits it says your payment is declined.

 

Anyone can help whats the issue?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
844 of 1,594

Hi Wasim,

 

One of our team members will reach out to you directly via a support ticket to assist you with this concern.

 

Thank you!


~ Bojan
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Active Member
Arslan T Member Since: Jan 21, 2020
845 of 1,594

I am Unable to buy connects using my visa debit card. ? payment method added but payment is declined. any solution please ?

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
846 of 1,594

Hi Arslan, 

It looks like your issuing bank declined this transaction. Please reach out to them for more information about why this transaction was declined. 

In the meantime, please add an alternative billing method to be able to purchase Connects for your account.


-Avery
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Active Member
Kishore N Member Since: Dec 2, 2019
847 of 1,594

i cant buy connects can someone help me. I am getting ""Your payment could not be processed. Please choose an alternate payment method or retry again later."" error. Thank you.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
848 of 1,594

Hi Kishore,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further with purchasing Connects.

 

Thank you.

~ Aleksandar
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Active Member
Bijoy P Member Since: Feb 25, 2020
849 of 1,594

Hello Upwork Support,

 

I was trying to buy connects and even added a VISA Debit Card, which though processed with OTP could not clear the transcation and in my Upwork a/c's 

"Billing & payments" page, it now shows "Payment was declined"

 

Can you please help with a reason because I know for sure that this a/c has the amount that would have been required for the payment. 

 

Thank you in advance!

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
850 of 1,594

Hi Bijoy,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this request. 

 

Thank you for reaching out to us. 


~ Bojan
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