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Your payment could not be processed. Please choose an alternate payment method or retry again later

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Active Member
Neha B Member Since: Feb 18, 2020
851 of 2,047
Hi Support,

I am facing this issue from last week. This is very unexpected from your side. Please check my issue and confirm me what I am doing wrong. I want to add more connects it is very important time for work purpose.

I hope you will take the action immediately.

I shall await your response.

Kind regards
Neha Biradar
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
852 of 2,047

Hi Neha,

 

One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method for purchasing connects.

 

Thank you!


~ Bojan
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Active Member
Ashish D Member Since: Nov 12, 2019
853 of 2,047

Whenever I try to buy connects using PayPal, "Charge Failed" is displayed in 'Billing Methods' section!

And, when I try to buy connects using Debit Card, "Payment was declined" is displayed in 'Billing Methds' section!!

I have no any Credit Card.

What to do now?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
854 of 2,047

Hi Ashish,

 

I checked this for you and you have no added billing methods so far. Could you please clear your cache and cookies or log in with another browser to check if you`re able to use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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Active Member
sankalp r Member Since: Feb 27, 2019
855 of 2,047
My Mastercard payment is declining
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
856 of 2,047

Hi Sankalp,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
sankalp r Member Since: Feb 27, 2019
857 of 2,047
Please help me regarding this could you give me ticket number
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Active Member
Fahad I Member Since: May 14, 2018
858 of 2,047

Hello,

I am unable to buy connects. I have tried buying connects so many times using my Visa Credit Card, but it is not going through. Can someone assist me. I have called the bank and they are saying that there is no problem from the bank side, your card is working fine. So can someone assist me on this. I have attached a screen shot of what the issue. 

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Active Member
Akm Iftakharul Has K Member Since: Oct 9, 2019
859 of 2,047

It is Issued when Your Card is not support or a local card that only works in your Country.

You will need a international Mastercard or visa card to do it.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
860 of 2,047

Hi Fahad, 


I checked your account and would recommend that you reach out to your issuing bank to check why the charges was declined by your bank. In the meantime, you can add an alternative billing method to be able to purchase Connects for your account.


-Avery
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