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Your payment could not be processed. Please choose an alternate payment method or retry again later

Active Member
Ernest L Member Since: Aug 5, 2019
81 of 659

I just joined Upwork last month and used up all my connects.

 

I've tried several times to pay for more connects but for some reason it won't accept my information.  I just get a blank Billing box and I still have 0 connects.

 

What am I doing wrong?

 

Thanks.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
82 of 659

Hi Ernest,

 

I'm sorry to hear about the inconvenience this caused. I checked this for you and was not able to replicate the issue you're describing. May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
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Active Member
Muhammad A Member Since: Aug 8, 2019
83 of 659

Hi Upwork Team,

 

Everytime i tried to upgrade for freelancer Plus it says: 

Your payment could not be processed. Please choose an alternate payment method or retry again later.
 
 
I cleared my browser cache and every settings but still same issue, please check.
 
 
Thanks
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
84 of 659

Hi Muhammad,

 

I checked this for you and your billing method was successfully added to your Upwork account. While it is active the charge on your card was declined. Please double-check your card or add another billing method.

 

Thank you!

~ Bojan
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Active Member
Muhammad A Member Since: Aug 8, 2019
85 of 659
I tried sir numerous time, I use my card plenty of times everywhere but here it’s not working, I used my 2 credit cards and 1 payoneer not all working. Plz check my account is there anything else. Plz charge me for freelancer plus plan.

Thankyou
Active Member
Muhammad A Member Since: Aug 8, 2019
89 of 659

Yes, please i am continuesly trying from yesterday to still but no luck.  thanks

Moderator
Goran V Moderator Member Since: Mar 24, 2017
87 of 659

Hi Muhammad,

 

Our team will reach out to you via ticket as soon as possible and will assist you further with your connects. Thank you.


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Active Member
Muhammad A Member Since: Aug 8, 2019
89 of 659

My problem is resolved now, the error because my name spelling should match with upwork username and the same with creditcard.

Active Member
Ajit K Member Since: Sep 13, 2018
89 of 659

Hello....i want to purchase the membership so please help me about it .i already tried but not succesful ..

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
90 of 659

Hi Ajit,

 

Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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