Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
May 6, 2020 12:05:11 PM by Tijo R
Hi, im also facing the same issue, cannot buy connects using my debit card, says choose alternate payment option or try again. I tried several times. Please kindly help resolve the issue.
May 6, 2020 01:06:36 PM by Bojan S
Hi Tijo,
We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method.
Thank you for reaching out to us.
Jun 22, 2020 02:02:03 PM by Themiya N
Hello,
Im also having the same issue. I have added a VISA, and tried purchsing more connects, but payment was declined. Could you please look into this.
Thank you!
Jun 22, 2020 04:28:07 PM by Bojan S
Hi Themiya,
Unfortunately, it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the payment.
Thank you!
Jul 7, 2020 06:20:04 PM Edited Jul 7, 2020 09:14:28 PM by Joanne P
Hi, I can't buy connects, I have tried many times, why? I have no payment card, so I can only pay by paypal and my paypal account has been verified. Please help me solve the problem as soon as possible. Thank you very much!!
Jul 7, 2020 10:10:31 PM by Joanne P
Hi Ying,
I have checked your account and see that the transaction was declined by PayPal. Could you please retry the transaction using an alternative payment method from your PayPal wallet?
To check which payment source failed on your PayPal account, follow these steps:
-Log into your PayPal account and go to "Settings."
-Go to the "Payments" tab and click on "Manage automatic payments."
-Click on the billing agreement associated with "Upwork Escrow Inc."
-Scroll to the bottom of the page and check what funding source is your backup.
-Update the backup source to a valid payment method and re-attempt the payment.
If the transaction fails again, the next step is to contact PayPal directly. Specifically, you will want to speak to a PayPal Tier 2 agent and ask why your transaction to Upwork was declined. Thank you.
Mar 18, 2020 09:12:03 AM by Zafar I
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue. i want to buy the connects
Mar 18, 2020 09:54:12 AM by Bojan S
Thank you for reaching out to us, Adnan and Zafar.
I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your concerns.
Mar 24, 2020 06:54:04 AM by Julian Esteban P
I have some problems in buying connects. I connected my credit card as a billing method and my bank customer representative approved it. But it is saying declined yet. Let me know how I can fix this problem.
Mar 24, 2020 07:00:14 AM by Goran V
Hi Julian,
Our team will reach out to you as well and assist you further with purchasing connects, thank you.
Apr 5, 2020 12:32:41 AM by Elizabeth S
Apr 5, 2020 12:49:14 AM by Aleksandar D
Hi Elizabeth,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 15, 2020 03:47:37 PM by Bojan S
Hi Ali,
Could you please check your PayPal account and the preferred payment methods you have set in your Wallet? You may also contact PayPal customer support to check if your account is set up correctly.
Thank you!
Jul 4, 2020 02:32:01 AM by Ibrahim A
HI i used visa debit card to purchase connects and facing the same issue.
Jun 25, 2020 09:58:25 AM by Bojan S
Hi Burhan, Tazmeen, and Aamir.
Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with setting up your billing methods.
May 2, 2020 10:02:58 AM by Priyanshu P
May 2, 2020 01:43:22 PM by Joanne P
Hi Priyanshu,
One of our agents will reach out to you via ticket and will assist further. Thank you!
May 29, 2020 10:52:10 AM by Honey Lynn M
Hi, I am trying to buy connects but my card is being declined. I have sufficient funds and even edited the details to see if I mistyped any but it ends still the same card not being accepted. please help
May 29, 2020 12:19:25 PM by Bojan S
Hi Honey Lynn,
We'll have one of our agents reach out to you via a support ticket to assist you with your concern.
Thank you for reaching out to us.
Jul 10, 2020 03:40:11 PM by Bojan S
Hi Muhammad and Muzammil,
Unfortunately, it looks like the charges on your credit cards keep getting declined. Please make sure your cards are set up to make international payments and have sufficient funds to complete the payments.
Thank you!
Jun 25, 2020 04:08:55 AM by Goran V
Hi Darshankumar,
I would suggest checking with your bank if your account is enabled for international charges or trying to purchase connects with another billing method. Thank you.