Showing results for 
Search instead for 
Did you mean: 

Your payment could not be processed. Please choose an alternate payment method or retry again later

Active Member
Samiullah S Member Since: Apr 17, 2019
1 of 3,788

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

Ace Contributor
Imamsab M Member Since: Dec 2, 2017
2 of 3,788

I have an active payment method and also membership plan ,Still i cant buy connects can someone help me. I am getting a ""Your payment could not be processed. Please choose an alternate payment method or retry again later."" error. Thank you.

Community Guru
Ryan C Member Since: Feb 3, 2017
3 of 3,788

Hello Imamsab,


I just checked your account and I saw that you don't have enough balance in your account to buy more connects. You will need to add a billing method in order to buy more connects if your balance is not enough. Thank you.

Active Member
Ajay G Member Since: Feb 21, 2020
4 of 3,788

I did that but card is not getting charged. I called my bank and they say card is active


Goran V Moderator Member Since: Mar 24, 2017
5 of 3,788

Hi Ajay,


One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

Active Member
Aswini B Member Since: Oct 22, 2018
6 of 3,788
I am facing the same issue of unable to pay and buy connects. My credit card is active. Have tried more than 4 times but facing the same error message.
Please help.
Active Member
Ashish D Member Since: Nov 12, 2019
7 of 3,788
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
Aleksandar D Moderator Member Since: Mar 23, 2019
8 of 3,788

Hi Aswini,


I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further with purchasing Connects.


Thank you.

~ Aleksandar
Active Member
Dhaval T Member Since: Mar 22, 2018
9 of 3,788

Hello Aleksandar,


I have added billing method to my account. I want to purchase connects but payment is declined and asked to go for alternative methods. Could you please guide me on the same on purchasing connects? (I have tried multiple times)


It shows exact message as below,

"Your payment could not be processed. Please choose an alternate payment method or retry again later."



Dhaval Thakkar 

Bojan S Moderator Member Since: Mar 9, 2018
10 of 3,788

Hi Dhaval,


We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method. 


Thank you for reaching out to us. 

~ Bojan