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mihailoml
Community Member

Your payment could not be processed

Every time I try to withdraw money from Upwork via Paypal I get a notification :
You requested payment of $x from Upwork via Paypal account.

And then a few moments later I receive a new notification:
Your  payment on 09-Oct-2019 could not be processed.

Does anyone know what's the problem and how it can be solved?
P.S. my PayPal account is verified.

 

ACCEPTED SOLUTION
petra_r
Community Member


Mihailo M wrote:

Every time I try to withdraw money from Upwork via Paypal I get a notification :
You requested payment of $x from Upwork via Paypal account.

And then a few moments later I receive a new notification:
Your  payment on 09-Oct-2019 could not be processed.


Chances are PayPal in your country does nor automatically accept MassPay payments.

You need to contact PayPal and find out if PayPal MassPay payments are accepted and if not, if your account can be enabled to do so.

 

If not, you need to try a different withdrawal method.

View solution in original post

3 REPLIES 3
petra_r
Community Member


Mihailo M wrote:

Every time I try to withdraw money from Upwork via Paypal I get a notification :
You requested payment of $x from Upwork via Paypal account.

And then a few moments later I receive a new notification:
Your  payment on 09-Oct-2019 could not be processed.


Chances are PayPal in your country does nor automatically accept MassPay payments.

You need to contact PayPal and find out if PayPal MassPay payments are accepted and if not, if your account can be enabled to do so.

 

If not, you need to try a different withdrawal method.

Thank you for replying! I contacted PayPal about the issue, it took them like a whole month to solve it, which was inconvenient, but now it's working and my payments don't get rejected.

Once again, thanks for your help!


Mihailo M wrote:

Thank you for replying! I contacted PayPal about the issue, it took them like a whole month to solve it, which was inconvenient, but now it's working and my payments don't get rejected.


Oh, that's great, I'm really pleased you got it resolved and Thanks for coming back and letting us know!

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