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account hold

Active Member
Eva N Member Since: Aug 8, 2019
1 of 7

Hello, I am a new member, I opened my account 2 days ago. Today, I visited the My Stats page and found out that there has been 1 recent account hold. Could you, please, let me know what is the problem and what I can do to fix it? Thank you

Community Guru
Jennifer M Member Since: May 17, 2015
2 of 7

How do you not know when they contact you to fix/resolve the issue before your account is resumed? So you must have had some kind of interaction with them.

Active Member
Eva N Member Since: Aug 8, 2019
3 of 7

I am sorry, I don't understand what you are saying. Who are they? Again, I am new here, maybe I don't know things. I just saw the "1" next to "Account holds", I didn't even know what that means, I looked it up and saw that it's not good. So, I sent a question. What you are saying makes no sense to me. Could you, please, be more clear? Thank you.

Community Guru
Jennifer M Member Since: May 17, 2015
4 of 7

Your account has been active since 2015. How are you new here? They contact you when you get an account hold, because you need to fix whatever issue you've been flagged for.


Did you acquire this account from a third party?

Active Member
Eva N Member Since: Aug 8, 2019
5 of 7

Well, I wasn't contacted. I saw the account hold by accident, as I mentioned. I opened the account in 2015, as you said, but I never used it. I just opened it, I didn't even know it was active after all this time. Some days ago, I decided to open an Upwork account, but then I remembered I had already used my email to open an account in the past, so I used it and I applied again. Then, I got an email that my application was accepted and that I could now start using Upwork. That's the whole story. No third parties, just me. Is there a way to resolve this? Thank you.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
7 of 7

Thank you for reaching out to us, Eva.

 

One of our team members will reach out to you directly via support ticket to assist you with your account status.

~ Bojan
Untitled
Active Member
Eva N Member Since: Aug 8, 2019
7 of 7

Thank you, Bojan!

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