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Adil's avatar
Adil S Community Member

account suspensed

Hi there my account has been suspended without any email or notification... I dont know the reason and dont have link to rectify it ...Please let me know how to contatc customer support 

 

Thanks

5 REPLIES 5
Goran's avatar
Goran V Retired Team Member

Hi Adil,

 

I checked your account and can confirm that our team has reached out to you via ticket with more details. Please follow the instructions listed on your ticket Here. Thank you.

~ Goran
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Adil's avatar
Adil S Community Member

Hi there thanks for the reply i checked the status of the ticket and its been marked as solved .

 

There is no pending tickey that present.

Kindly confirm what to do next to resolve this account suspension

**Edited for Community Guidelines**

Goran's avatar
Goran V Retired Team Member

Hi Adil,

 

Feel free to follow up on your ticket and the status will be changed to "open" and our team will assist you further as soon as possible. Thank you.

~ Goran
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Aggrey's avatar
Aggrey N Community Member

Dear sir.

Thanks a lot for your response. He shared an old link about the suspension issue which was NOT resolved. The link given is expired. I kept uploading ID copies and did not receive any reactivation of the account.

I have been uploading ID copies and the account has never been approved.

 

**Edited for Community Guidelines**

Aleksandar's avatar
Aleksandar D Community Manager

Hi Aggrey,

 

Thanks for clarifying the issue you are experiencing. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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