Mar 3, 2020 10:59:39 AM by Ramish P
Hi
every account on upwork i make it gets suspended , can I ask why? even though my profile is approved and still it gets suspended.
Please help me before this id also gets suspend
Solved! Go to Solution.
Mar 3, 2020 11:35:02 AM by Bojan S
Hi Ramish,
Please be reminded that Upwork does not allow users to have multiple accounts. One of our agents will reach out to you directly via support ticket and further assist you.
Thank you!
Mar 3, 2020 11:05:27 AM by Jennifer M
Ramish P wrote:Hi
every account on upwork i make it gets suspended , can I ask why? even though my profile is approved and still it gets suspended.
Please help me before this id also gets suspend
You're only allowed one account, so every subsequent account gets kill switched.
Mar 3, 2020 11:31:05 AM by Jennifer M
Ramish P wrote:Please help me delete all the other accounts
Well, from what you're telling us, it seems Upwork has done that for you already.
Mar 3, 2020 11:35:02 AM by Bojan S
Hi Ramish,
Please be reminded that Upwork does not allow users to have multiple accounts. One of our agents will reach out to you directly via support ticket and further assist you.
Thank you!
May 26, 2020 05:35:23 PM by Adrian Z
Hi, I am Andrian and my account was suddenly suspended.
Before suspending message, there was a financial transaction limit error,
how can I figure out that problem.
Also I need your help.
May 26, 2020 08:58:48 PM by Joanne P
Hi Adrian,
I checked, and I can see that our team has already reached out to you regarding the status of your account. Please refer to the information that was shared with you, and kindly reply to the ticket so the team can assist you further. Thank you!
May 16, 2021 11:32:40 AM by Joel K
May 16, 2021 01:12:23 PM by Andrea G
Hi Joel,
I can see you were able to reply to your support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Thanks!
Jun 15, 2020 03:22:18 PM by Azad K
Hi,
I have the same problem.
My account was suspended, I replied to the email Upwork sent me but it does not work.
I did the same thing for the other account as well.
Please assist me to uphold it step by step my account as my job with one of the writers started already and I am in a rush.
Regards,
Azadeh
Jun 15, 2020 05:06:39 PM by AleksandarD A
Hi Azad,
Thanks for reaching out to us. I checked and it seems that you are already in correspondence with our team. Kindly follow up on your open ticket in order to remove the temporary hold on your account.
Thank you.
Jun 15, 2020 09:22:00 PM by Azad K
Jun 15, 2020 10:43:26 PM by AleksandarD A
Hi Azad,
Thanks for following up. I already followed up with the team handling your case so you can expect an update on your open ticket very soon.
Thank you.
Mar 12, 2021 04:28:39 PM Edited Mar 12, 2021 05:48:21 PM by Joanne P
Please help me. I recently created a new account. Then after it's created, it has been suspended and I dont even know why.
Mar 14, 2021 05:04:30 PM by Engr. James Mackle L
Mar 14, 2021 07:28:47 PM by Pradeep H
Hello Engr. James,
One of our team members will reach out to you via ticket as soon as possible and assist you further.
Thank you.
Pradeep H
Dec 6, 2021 06:15:43 PM by Gene J
Hello,
I have an account as Freelancer and I have an account as a Client so shouldn't I be able to have multiple accounts?
Thanks!
Gene Jones
Dec 6, 2021 07:31:42 PM by Joanne P
Hi Gene,
I checked your account and it looks like you already have an open ticket regarding your account status. You may access the ticket here.
As for your concern with having a freelancer and client account, please know that you can be a freelancer, agency, and client on Upwork. You will use the same account to log in to Upwork but will have separate user profiles. You will be able to easily switch between them as needed. You can learn more about it here.
Apr 12, 2022 11:33:21 PM by Lynn R
Hi Bojan,
I can't find my post re: SMS Authentication issues. Still, no one reached out to me since April 2. I sent you a message about it, but I do not have any reply from CS. Thanks!
Apr 13, 2022 12:30:41 AM by Nikola S
Hi Lynn,
I checked and it looks like you were able to log into your account. Could you please confirm if you are still experiencing issues with authentication?
Apr 13, 2022 04:24:39 PM by Lynn R
Hi Nikola,
Thanks for your reply. Still, no one contacting me yet since April 2. I've sent updated info on my ATM card number (as I've mistakenly sent the wrong one, instead of the first 6 digits, I've sent the last 4 numbers). I've sent a screenshot of it as well. Thank you!
Apr 13, 2022 06:25:57 PM by Joanne P
Hi Lynn,
Thanks for following up. I checked and it looks like your case has already been escalated to the appropriate team. Please allow them time to review and update you directly on your open ticket to assist you further.
Jun 12, 2022 11:13:52 AM Edited Jun 12, 2022 12:42:57 PM by Luiggi R
Hi, I would like to ask for help on behalf of my friend whose account has been suspended yesterday due to multiple accounts, I guess. His Upwork account has the following details **Edited for Community Guidelines**He tried to report himself but he didn't receive any emails from Upwork to reply to. Best Regards, karim
Jun 12, 2022 12:45:42 PM by Luiggi R
Hi Karim,
I'm afraid that we won't be able to share the details of another user's account for privacy reasons. If your friend contacted our Customer Support team, you can rest assured they will be following up. Note that support requests are attended to in the order they are received, so if your friend still has not received an answer, kindly advise him to allow more time for the team to get back to him.
Jun 15, 2022 03:00:22 AM by Karim E
Hi Luiggi,
Thanks for replying.
He would like to ask Upwork team himslef but he can't open his suspended account. How can he contact Customer Support team without logging in to his Upwork account?
Thanks,
Jun 15, 2022 09:19:15 AM by Annie Jane B
Hi Karim,
Could you please ask them to contact us directly on any social media they prefer and we will be happy to help?
You can direct them to Upwork's social media profiles below.
Jul 1, 2022 06:35:58 AM by Aysha A
Dear communuty manager.
If for some reason my client's account is suspended after I receive an order, will I receive my payment on time? And whether my account will have any problems due to my client's account suspension. ?
Thank You.
Aysha.
Aug 11, 2023 10:29:06 AM by Mariem A
Hi,
my account is suspended and upwork team contacted me to vertify my id and it should take 24 hours but it last 4 days and I didnot hear from them, my account is suspended for a week until now and i want to restore it to start working, and it toooook much time and no one is replying and tell me what should i do!!!
Can you helo me???
i will delete this account after suspension.
Aug 11, 2023 11:21:27 AM by Luiggi R
Hi Mariem,
Can you please click on my name and send me a private message with the email address associated with your account? I'll be happy to assist you further.
Apr 17, 2020 12:52:38 AM Edited Apr 17, 2020 12:53:38 AM by Tosin O
Please I was off Upwork after creating the account because someone hacked into the account after my phone was stolen, I was able to appeal and get the account back, only to see that it has been suspended. Please help! Thanks
Apr 17, 2020 01:13:54 AM by Goran V
Hi Anna,
Our team will reach out to you via ticket as well and assist you further with your account. Thank you.
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