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account suspension

nargis-saima
Active Member
Saima N Member Since: Jan 31, 2019
1 of 6

Please I want to know can up work suspend the id due to verification process,I found the mail to complete the id verification and as well as suspension note on my profile. I have completed sending my ID and bank statement for verification process and I had received message that it was successful on verifying my account but then as I open my account it is still suspended and I can't submit any proposal. Any help for this?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
BEST ANSWER
2 of 6

Hi Saima,

 

I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.

 

Thank you for your patience.

~ Bojan
Upwork

View solution in original post

nargis-saima
Active Member
Saima N Member Since: Jan 31, 2019
3 of 6

I will be grateful if you sort out my problem. 

awaiting for your soon reply.

nargis-saima
Active Member
Saima N Member Since: Jan 31, 2019
4 of 6

Thanks for all your support.

gabrielma
Active Member
Gabriel M Member Since: Mar 29, 2021
5 of 6

 

Hi there, 

I have a similar issue as the one you replied to in this post.

Look I changed a few details in my account and it has since been suspended. How can I get it fixed?

 

Kindly help.

Regards,

Writer.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
6 of 6

Hi Gabriel,

 

One of our team members will reach out to you directly via a support ticket to assist you further with your account. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

Thank you.

~ Aleksandar
Upwork
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