account suspension

[3e92df1c]

Hi

every account on upwork i make it gets suspended , can I ask why? even though my profile is approved and still it gets suspended. 

Please help me before this id also gets suspend

[lysis10]

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Ramish P wrote:

Hi

every account on upwork i make it gets suspended , can I ask why? even though my profile is approved and still it gets suspended. 

Please help me before this id also gets suspend

---

You're only allowed one account, so every subsequent account gets kill switched.

[3e92df1c]

Please help me delete all the other accounts

[lysis10]

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Ramish P wrote:

Please help me delete all the other accounts

---

Well, from what you're telling us, it seems Upwork has done that for you already.

[3e92df1c]

Are you sure this account will not get suspended

[BojanS · Accepted solution]

Hi Ramish,

Please be reminded that Upwork does not allow users to have multiple accounts. One of our agents will reach out to you directly via support ticket and further assist you.

Thank you!

[3e92df1c]

Thankyou 

[3e92df1c]

When will your agent reach me?

[a_zhiman]

Hi, I am Andrian and my account was suddenly suspended.

Before suspending message, there was a financial transaction limit error,

how can I figure out that problem.

Also I need your help.

[JoanneP]

Hi Adrian,

I checked, and I can see that our team has already reached out to you regarding the status of your account. Please refer to the information that was shared with you, and kindly reply to the ticket so the team can assist you further. Thank you!

[joelkanyi98]

My account has been blocked and it when I'm just getting started with freelancing with upwork. Reason being that I had another account and it was blocked. The other account was created without my consent by a friend. I have never used that account. This is my first account and you even check my proposals are less than a month old. I believe this is a mistake. This is the correct account that belongs to me. The little money that I was starting to earn was for my school fees and upkeep but the account is suspended. Please help me. If it is possible the other account is active or still exists please delete it from your systems and do me a favour of reinstating my account. This is the only source of income that I depend on during this difficult times of covid-19. Thank you in advance

[AndreaG]

Hi Joel,

I can see you were able to reply to your support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

Thanks!

[44e82f11]

Hi,

I have the same problem.

My account was suspended, I replied to the email Upwork sent me but it does not work.

I did the same thing for the other account as well.

Please assist me to uphold it step by step my account as my job with one of the writers started already and I am in a rush.

Regards,

Azadeh

[AleksandarD]

Hi Azad,

Thanks for reaching out to us. I checked and it seems that you are already in correspondence with our team. Kindly follow up on your open ticket in order to remove the temporary hold on your account.

Thank you.

[44e82f11]

Hi,
Thank you for your reply. I followed that ticket. but the issue is not
resolved.
I appreciate it if you do that for me.
I do know why my account is on hold and what I did.
I need my job done and I have already paid for part of it.
Actually I am in a rush.

Regards,
Azadeh

[AleksandarD]

Hi Azad,

Thanks for following up. I already followed up with the team handling your case so you can expect an update on your open ticket very soon.

Thank you.

[bb443a53]

The same thing happen to me

[jamesmacklean]

Please help me. I recently created a new account. Then after it's created, it has been suspended and I dont even know why.

[JoanneP]

Hi Engr. James, 

I checked your account and it looks like our team reached out to you about the status of your account. Please check the ticket by going here. Please reply to the ticket and our team will be happy to assist you further. 

[jamesmacklean]

Please. May I know the specifics of why my account was suspended? What is
the reason why did you say that the details I provided are incorrect?

[PradeepH]

Hello Engr. James, 

One of our team members will reach out to you via ticket as soon as possible and assist you further.

Thank you.

Pradeep H

[jamesmacklean]

Thank you. I will wait for your reply.

[d4e82af3]

Hello,

I have an account as Freelancer and I have an account as a Client so shouldn't I be able to have multiple accounts?

Thanks!

Gene Jones

[JoanneP]

Hi Gene,

I checked your account and it looks like you already have an open ticket regarding your account status. You may access the ticket here. 

As for your concern with having a freelancer and client account, please know that you can be a freelancer, agency, and client on Upwork. You will use the same account to log in to Upwork but will have separate user profiles. You will be able to easily switch between them as needed. You can learn more about it here. 

[837df803]

Hi Bojan, 

I can't find my post re: SMS Authentication issues. Still, no one reached out to me since April 2. I sent you a message about it, but I do not have any reply from CS. Thanks!

[NikolaS]

Hi Lynn,

I checked and it looks like you were able to log into your account. Could you please confirm if you are still experiencing issues with authentication? 

[837df803]

Hi Nikola,

Thanks for your reply. Still, no one contacting me yet since April 2. I've sent updated info on my ATM card number (as I've mistakenly sent the wrong one, instead of the first 6 digits, I've sent the last 4 numbers). I've sent a screenshot of it as well. Thank you!

 https://support.upwork.com/hc/requests/34555949

[JoanneP]

Hi Lynn,

Thanks for following up. I checked and it looks like your case has already been escalated to the appropriate team. Please allow them time to review and update you directly on your open ticket to assist you further. 

[karimelsa3eed]

Hi, I would like to ask for help on behalf of my friend whose account has been suspended yesterday due to multiple accounts, I guess. His Upwork account has the following details **Edited for Community Guidelines**He tried to report himself but he didn't receive any emails from Upwork to reply to. Best Regards, karim

[LuiggiR]

Hi Karim,

I'm afraid that we won't be able to share the details of another user's account for privacy reasons. If your friend contacted our Customer Support team, you can rest assured they will be following up. Note that support requests are attended to in the order they are received, so if your friend still has not received an answer, kindly advise him to allow more time for the team to get back to him. 

[karimelsa3eed]

Hi Luiggi,

Thanks for replying.

He would like to ask Upwork team himslef but he can't open his suspended account. How can he contact Customer Support team without logging in to his Upwork account?

Thanks,

[759e32fa]

Hi Karim,

Could you please ask them to contact us directly on any social media they prefer and we will be happy to help?

You can direct them to Upwork's social media profiles below. 

• Upwork Facebook
• Upwork Twitter
• Upwork Instagram

[karimelsa3eed]

Thanks for replying.

[62c773db]

Dear communuty manager. 

If for some reason my client's account is suspended after I receive an order, will I receive my payment on time? And whether my account will have any problems due to my client's account suspension. ?

Thank You.

Aysha.

[8b5242fe]

Hi,

my account is suspended and upwork team contacted me to vertify my id and it should take 24 hours but it last 4 days and I didnot hear from them, my account is suspended for a week until now and i want to restore it to start working, and it toooook much time and no one is replying and tell me what should i do!!!

Can you helo me??? 

i will delete this account after suspension.

[LuiggiR]

Hi Mariem,

Can you please click on my name and send me a private message with the email address associated with your account? I'll be happy to assist you further. 

[cora_ann-pryor]

Please I was off Upwork after creating the account because someone hacked into the account after my phone was stolen, I was able to appeal and get the account back, only to see that it has been suspended. Please help! Thanks

[g_vasilevski]

Hi Tosin,

Our team reached out to you via ticket to assist you further with your account. You can access your tickets on this on this Link, thank you.

[ren095]

How do I contact your customer support?

[g_vasilevski]

Hi Anna,

Our team will reach out to you via ticket as well and assist you further with your account. Thank you.