Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

added manual time in wrong contract.

harun_mridul
Active Member
Solaiman H Member Since: Jul 9, 2018
1 of 4

I added manual time in wrong contract last week. I noticed while client inform me. I tried to delete now, but I see it's locked. How do I delete them.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
2 of 4

Solaiman H wrote:

 I tried to delete now, but I see it's locked. How do I delete them.


You can't delete them. You can only refund them

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
3 of 4

Hi Solaiman,

 

If you mistakenly added manual time to the wrong contract, please inform both clients about it. On the incorrect contract, the client has the option not to approve the manual time added. If it was already invoiced to them, you may issue a refund to the client. As for the correct contract, please inform your client about what happened, and let them know that you will be adding the hours for the current week, or they can also choose to send you a bonus for the hours you worked. 

~ Joanne
Upwork
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
4 of 4

Joanne Marie P wrote:

On the incorrect contract, the client has the option not to approve the manual time added.


No. There is no such "option" and there is no such thing as "approving" any already added time, manual or otherwise. The only option from the clients side would involve a dispute. Which would obviously a bad idea. 

 


Joanne Marie P wrote:

If it was already invoiced to them 


Last week's hours have aready been invoiced yesterday.

 

The freelancer should refund the wrongly charged hours, ideally before the client is forced to dispute.

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS