Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

after executing contract, client asked to pay me off Upwork - better to log hours or not?

Community Guru
Petra R Member Since: Aug 3, 2011
11 of 18

Amanda L wrote:


1) No. Did your JSS drop at the update after the contract closed? When did the contract end (how long ago?) What public feedback did she leave? - No public feedback. I don't recall my JSS before. 

2) You'd have to use your perk. The contract will fall out of your 6-month window 6 months after it closed, so depending on how long ago that was it may not even be worth it. Seems not worth it at this point.

3) Once every 10 contracts and 3 months Thanks

4) I'd report her if you can prove she said she takes everyone off Upwork. People like that hurt us all. As do the freelancers who work with them. I can prove it, I have it in writing. The only point to this at this point would be to save others from having to work with her and the violation of TOS and also that she can/could stiff them (she tried to stiff me). 



1) As it is impossible to leave private feedback without leaving public feedback on a contract with money paid she did not leave any feedback at all, so you must have ended the contract and the contract has no effect on your JSS at all.

 

2) Absolutely not

 

4) I would report her.

 


Mark F wrote:

But I a little iffy on rules and morals and stuff.


Ah, rules and morals and things.... I take a somewhat practical approach to those...

Community Leader
Amanda L Member Since: Jan 23, 2018
12 of 18

Petra R wrote:

 

4) I would report her.

 


Mark F wrote:

But I a little iffy on rules and morals and stuff.


Ah, rules and morals and things.... I take a somewhat practical approach to those...


Okay, when I get a free moment I'll send the correspondence over to UpWork support and let them deal with it. 

 

Thanks also for the note about the public and private feedback. I did not know that. You guys are so helpful! And sorry for hijacking the thread!

Community Guru
Kelly B Member Since: Jan 1, 2016
13 of 18

Amanda L wrote:

@petra_r wrote:

Virginia F wrote:

The client offered to pay her off-site ... that's not something that should be reported?


Personally I tend to give (especially new) clients the benefit of the doubt and the chance to do the right thing by explaining how it works and how all payments have to go through Upwork to them.

If they agree and behave, I let it go. If not, I report them (AFTER extricating myself from the relationship, obviously.)

 

What possible benefit would there be for me to get a client 1) suspended and 2) really angry at me when I have a contract with them?

 


I have also had a few clients suggest this and have explained it's a violation of TOS, to which, mostly they just didn't realize and are fine staying on UpWork. One client though informed me that she takes everyone off of UpWork after the initial work and continued to pressure, to which I responded no again. I probably should have reported her. She declined to work with me further bc I wouldn't go off UpWork. I should note that I also had trouble getting her to fund milestones sufficiently ahead of time so I could begin work on them early enough to meet the external submission deadlines. 

 

I don't know if she left internal negative feedback. I suspect she did, although my JSS is above 90%, she was my only unsatisfied client and that wasn't because of my work quality but because she wouldn't play by the rules and then was upset when I set boundaries. Is it possible to find out if she left any bad feedback internally and have it removed? But also, is it even necessary, since I'm above 90% and top-rated? How often can we use that top-rated perk? Should I report her now and see if I can get the feedback removed regardless? I'm certainly not working with her again, but she was terrible to work with. 


I agree with Petra, both in that I give clients the benefit of the doubt if they suggest it once, because very few clients, new ones especially, seem to have no idea how this place works.

 

And I would DEFINITELY report someone who does it all the time. Maybe I'm in the minority but I think the 10% I pay to UW to handle all my billing is more than worth it.

Community Guru
Mark F Member Since: Jul 10, 2018
14 of 18

What possible benefit would there be for me to get a client 1) suspended and 2) really angry at me when I have a contract with them?


I can't think of one.  I am not even sure it is to Upwork's benefit if they are willing to not circumvent.  But I a little iffy on rules and morals and stuff.

I had a client hint at this, I said I thought freelancers who do this are short sighted and  since my outside rate is the same as my UW rate I am not sure how a client is benefited other than saving the 3%.  But I didn't report them because they just didn't know better.

 

Community Guru
Mark F Member Since: Jul 10, 2018
15 of 18

I think in this case the client was offering to pay her off books because she forgot to log the 4 hours, I am not sure, cannot be sure, that they were trying to circumvent UW.  The title makes it seem that way but what she is suggesting does not.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
16 of 18

Hi Lee Ann, 


It looks like the communication was taken outside of the platform. If you haven't already, please report the client so that the team can review the client's account against the Terms of Service. 


-Avery
Untitled
Community Leader
Lee Ann M Member Since: Feb 23, 2016
17 of 18

All is well now Upwork Community, thank you! They withdrew the request when I told them no. I'm afraid I didn't clarify my original post enough though - mostly I was wondering: if they had said no, would it be better to have a contract with 0 hours that needed to be canceled or a contract with 4 hours that needed to be canceled?

Community Guru
Petra R Member Since: Aug 3, 2011
18 of 18

Lee Ann M wrote:

All is well now Upwork Community, thank you! They withdrew the request when I told them no.


Great! Much better this way: You get to earn money!

 


Lee Ann M wrote:

 if they had said no, would it be better to have a contract with 0 hours that needed to be canceled or a contract with 4 hours that needed to be canceled?


With 4 hours as 0 paid contracts can (mostly do) hurt your JSS. Contracts with something, anything paid on them tend to be JSS neutral even if closed without feedback or long term idle.

 

 

 

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS