Oct 21, 2020 01:22:58 PM by Fernando Rafael M
Hello! I'm having issues with my authenticator app, I've factory reset my phone and now I can't link the authenticator app again, it's asking for a code, but does not give me the option to scan the QR code in Upwork. I can't modify anything without the app. Thanks!
Oct 21, 2020 01:39:37 PM by Bojan S
Hi Fernando Rafael,
We'll have one of our agents reach out to you via a support ticket to assist you with your concern.
Thank you for reaching out to us.
Jan 9, 2021 11:45:04 PM by MANIKANDAN S
Hi,
I am having the same issue with the authenticator app.
Could you please resolve it?
Thank you
Jan 10, 2021 01:40:16 AM by NikolaS N
Hi MANIKANDAN,
Could you please provide more information about the issue you are experiencing so that we can better assist you?
Thank you,
Feb 23, 2021 02:46:35 PM by Cecilia Isabel B
Feb 23, 2021 03:11:05 PM by Bojan S
Thank you for reaching out to us, Cecilia Isabel.
One of our team members will reach out to you directly to assist you with your concern.
Mar 16, 2021 10:44:45 PM Edited Jun 1, 2022 09:48:17 PM by Pradeep H
Could you please help me with using the Authenticator app on Upwork.
I'm quite confused as I'm unable to view the details of my Freelancer account.
Account id- **Edited for Community Guidelines**
Jun 1, 2022 10:17:31 PM by Pradeep H
Hi Uma,
Thank you for your message. I'll have one of our customer support agents to reach out to you directly and assist you further.
Thank you,
Pradeep
Oct 14, 2022 12:57:09 AM by Karl Angel D
Hello I am having the same problem after resetting my phone... can you help me on this one too? I have ticket # 37337419 Thank you!
Oct 14, 2022 03:17:45 AM by Arjay M
Hi Karl,
I can see that the team provided an update on that ticket with instructions on how to resolve the issue. Feel free to communicate with the team on the same support ticket if you need further assistance so that they can assist you accordingly and more efficiently.
Jun 1, 2022 07:26:20 PM by Md. Wahidur R
Could you please help me, where can I get the "authenticator app on your mobile device" to find generated code?
Jun 12, 2022 02:32:51 PM by Ignacio G
Hi Team,
I have a new phone and I've added an authenticator app, but can't find where to scan or enter the code to add Upwork to my list of accounts on the app. Thanks in advance!
Jun 12, 2022 03:27:15 PM by Luiggi R
Hi Ignacio,
Do you still have your previous phone with you? You should be able to export the codes to your new phone from the authenticator app on the old one. After you do this, you will need to disable and re-enable your authenticator app in your Password & Security Settings to pair your new phone to your account. You can check this help article to learn more.
Sep 17, 2022 03:30:20 AM by Nikolay M
Please help me as well. I lost my previous setup after a factory reset. My bad I don't have the code.
Sep 17, 2022 09:00:35 AM by Annie Jane B
Hi Nikolay,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Oct 14, 2022 12:58:25 AM by Karl Angel D
Hi Annie,
I also need help on this one, after resetting my phone, I lost access to my authenticator app. I have a ticket # 37337419
thanks in advance
Jan 6, 2024 12:46:37 PM by Diana L
I also have lost Upwork in authenticator app. I need it asap. Can you please help?
Sep 28, 2022 10:18:37 AM by Miloš B
Hi,
I have the same issue now after rebooting my cell phone. This thread came up. I would appreciate your help.
I already requested help accessing an account (#37047574), which was sorted out, but for future cases, I would like to set UW authentication again.
Nov 2, 2022 06:41:30 PM by Stephanie W
I am also having trouble accessing the authenticator app, which app do you use?
User | Count |
---|---|
450 | |
396 | |
325 | |
248 | |
176 |