Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

authenticator code issue

Highlighted
Active Member
Saad A Member Since: Aug 10, 2020
1 of 8

Hi, Actually i am stuck at authentication code, while going to my settings. in the start I have created account and chosen authenticator app code for verification. So my smart phone has some issues thatswhy i have to delete all my apps. now i am stuck and i cannot enter in to my account setting because it asks for authenticator code. can you please reset so that i can choose my sms verifcation for future security. thanks

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 8

Thank you for reaching out to us, Saad.

 

One of our team members will reach out to you directly via email to assist you with your concern. 


~ Bojan
Untitled
Highlighted
Ace Contributor
sunaram p Member Since: Sep 6, 2015
3 of 8

Facing the same issue right now. I have submitted a support request.

 

By the way, I think you really should give an option to send the authentication code to the registered number when it's not possible to get them from an authentication app. Although, it defeats the purpose of actually securing the 2FA, but since you still have authentication option through text messages anyway, it should be an option.

Highlighted
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
4 of 8

Hi Sunaram,

 

I already followed up with the team handling your case and you can expect an update on your open ticket very soon.

 

Thank you.

~ Aleksandar
Untitled
Highlighted
Active Member
Kevin O Member Since: Jul 14, 2018
5 of 8

I set up a new device and reset my older device. Unfortunately, now I can't get code anymore from the authenticator app which is my recommended security option. Yet I also can't change anything on account settings because it requires the authenticator code, it also doesn't provide alternative means to get the code whether email or through phone number. I stuck and really can't do anything on account settings, kindly assist!

Highlighted
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
6 of 8

Hi Kevin,

 

I checked, and it looks like you have already submitted a support ticket regarding your concern with your authenticator. One of our agents will update your ticket, providing further assistance. Thanks!


-Joanne
Untitled
Highlighted
Active Member
Ma Cherry Lynne D Member Since: Aug 15, 2020
7 of 8

Hi can you help me too about it?.My sister accidentally uninstalled the authenticator app and when I installed it again I've always got a problem in terms of authentication. Please help me.

 

Highlighted
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
8 of 8

Hi Ma Cherry,

 

I shared your problem with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Untitled
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS