Hi, Actually i am stuck at authentication code, while going to my settings. in the start I have created account and chosen authenticator app code for verification. So my smart phone has some issues thatswhy i have to delete all my apps. now i am stuck and i cannot enter in to my account setting because it asks for authenticator code. can you please reset so that i can choose my sms verifcation for future security. thanks
Facing the same issue right now. I have submitted a support request.
By the way, I think you really should give an option to send the authentication code to the registered number when it's not possible to get them from an authentication app. Although, it defeats the purpose of actually securing the 2FA, but since you still have authentication option through text messages anyway, it should be an option.
I set up a new device and reset my older device. Unfortunately, now I can't get code anymore from the authenticator app which is my recommended security option. Yet I also can't change anything on account settings because it requires the authenticator code, it also doesn't provide alternative means to get the code whether email or through phone number. I stuck and really can't do anything on account settings, kindly assist!
I checked, and it looks like you have already submitted a support ticket regarding your concern with your authenticator. One of our agents will update your ticket, providing further assistance. Thanks!
Hi can you help me too about it?.My sister accidentally uninstalled the authenticator app and when I installed it again I've always got a problem in terms of authentication. Please help me.