Aug 10, 2020 11:08:20 AM by Saad A
Hi, Actually i am stuck at authentication code, while going to my settings. in the start I have created account and chosen authenticator app code for verification. So my smart phone has some issues thatswhy i have to delete all my apps. now i am stuck and i cannot enter in to my account setting because it asks for authenticator code. can you please reset so that i can choose my sms verifcation for future security. thanks
Dec 15, 2020 09:46:02 AM by Kevin O
Hi Russell, you could go to Settings through this link Password & security (upwork.com) upon log in and answer the Security Question if you had setup using this method before, I hope this will help. Thank you!
Dec 16, 2020 08:47:37 AM by Russell G
I was able to access my account by using the mobile app instead of the desktop website and make the necessary changes. Everything seems fixed now.
Thank you
Jan 12, 2021 10:55:52 PM by Mudassar R
Jan 12, 2021 11:04:12 PM by AleksandarD A
Hi Mudassar,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Dec 27, 2020 05:09:16 PM by Sheila H
just enter different code until they will send code to the number youve save upon registering upwork
Jan 11, 2021 04:35:53 AM by Fahad A
Hi Upwork Family,
Actually, I am stuck at the authentication code while going to my settings. in the start, I have created an account and chosen the authenticator app code for verification. So I changed my smartphone and delete all the apps. now I am stuck and i cannot able enter into my account setting because it asks for an authenticator code. can you please reset so that I can choose my SMS verification for future security? thanks
Jan 11, 2021 04:47:13 AM by AleksandarD A
Hi Fahad,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via email to assist you further.
Thank you.
Jan 20, 2021 04:01:56 AM by Vlad K
Hello!
I've lost my phone with auth app.
I cannot change in settings verify by sms.
What I should do?
Jan 20, 2021 04:06:41 AM by Goran V
Hi Vlad,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.
Feb 20, 2021 02:28:11 AM by John Robert P
Need help as i have bought a new phone but i have no backup of my authenticator to get the code.
Feb 20, 2021 04:52:38 AM by Nikola S
Hi John,
I shared your report with our team and one of our agents already reached out to you directly via an email to assist you further.
Feb 20, 2021 09:33:34 PM by Karen C
Hi UpWork Team! I am experiencing the same issue. I needed to reformat my phone yesterday and so I lost my Google authenticator. Since then I cannot sign in to my account. Please help me on this. Thank you!
Feb 21, 2021 02:17:41 AM by Nikola S
Hi Karen,
I shared your report with our team and one of our agents already reached out to you directly via an email to assist you further.
Feb 21, 2021 10:22:43 AM by Dotti C
Feb 21, 2021 01:05:12 PM by AleksandarD A
Hi Dotti,
One of our team members will reach out to you directly via email to assist you further with your account.
Feel free to check out this help article to learn more about the two-step verification and the authenticator app.
Thank you.
Mar 1, 2021 11:42:38 AM by Baha E
Hi,
I'm facing the same issue and want to delete Authenticator app code.
Need your help.
Thanks
Mar 1, 2021 12:40:06 PM by Andrea G
Hi Baha,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
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