Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

automatically refund transaction Ref ID 166927053

manujjain
Active Member
Manuj J Member Since: Feb 8, 2018
1 of 4

I got a notification that refund has been give to client . I've not give any refund it was done automatically even all my hours were tracked from upwork tracking app . I removed manual time already. Please provide me its resolution

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
2 of 4

@Manuj J wrote:

I got a notification that refund has been give to client . I've not give any refund it was done automatically even all my hours were tracked from upwork tracking app . I removed manual time already. Please provide me its resolution


 Were they also all with sufficient activity and had meaningful memos that clearly described what you were working on?

 

manujjain
Active Member
Manuj J Member Since: Feb 8, 2018
3 of 4
I was working on website designing by Adobe Muse , client name - Augustine
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
4 of 4

@Manuj J wrote:
I was working on xxxxxxxxxxxxxxxxxxxxx , client name - xxxxxxxxxxxxxxx

 Not relevant..

 

to qualify for the protection all time logged needs to be:

 

  • tracked with the upwork tracker AND
  • have adequate activity AND
  • have meaningful work memos clearly describing the work done AND
  • all screenshots have to be related to the work done

 

TOP KUDOED MEMBERS