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balance does not show payment received

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Active Member
Michela M Member Since: Apr 22, 2019
1 of 6

Hello! The person who hired me sent me the money. I have the invoice and everything. But how come when I go to my settings under Get Paid, it says that y balance is 0.00$?

 

**Edited for community guidelines**

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Community Guru
Petra R Member Since: Aug 3, 2011
2 of 6

Michela M wrote:

Hello! The person who hired me sent me the money. I have the invoice and everything. But how come when I go to my settings under Get Paid, it says that y balance is 0.00$?


Go to your "Reports Overview Page"

Familiarise yourself with how the payment process works and what the different tabs mean.

Your funds are most likely under Pending.

 

 

 

"Where is my money?""Where is my money?"

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Community Guru
Joan S Member Since: Mar 18, 2019
3 of 6

Petra - Did you make that payment outline yourself? It is terrific.

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Community Guru
Petra R Member Since: Aug 3, 2011
4 of 6

Joan S wrote:

Petra - Did you make that payment outline yourself? It is terrific.


Yup, a couple of years ago. Saves so much time trying to figure out where some person's money is...

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Community Guru
Joan S Member Since: Mar 18, 2019
5 of 6

Petra - I think Upwork should pay you for your schematic. It is great.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 6

Hi Michela,

 

In order to check the status of your payment, please go to your account > select the Reports tab > Overview and you'll see the funds under the Pending tab. That means funds are currently subjected to a standard five-day security period and will become available for withdrawal on the date shown under the date details. Once funds become available in your account balance, you'll be able to use the Get Paid Now button and withdraw the funds to the payment method. 

 

Please read more about working and getting paid on Fixed-Price contracts in this Help article.

 

Thank you.


~ Bojan
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