bank account digits

[8830a425]

When I tried to registered my bank account for the first time, the webpage kept reminding me that the bank account number should be no more than 9 digits. However, I double checked with my bank, who confirmed that all of their bank account number is 12 digits. How should I do next ?

Thank you!~~

[AndreaG]

Hi Hui,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.