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designcoy
Community Member

can't buy new connects

Hi,

I can't buy new connects, My current balances are greater than $50.00.

But I can't select the amount to buy. Dropdown menu is not working.

 

**Edited for Community Guidelines**

 

Screen Shot 2021-01-06 at 9.24.12 AM.png

 

I didn't also get the membership connects.

Screen Shot 2021-01-06 at 9.29.15 AM.png

I'd like to fix this issue asap. 

Thank you for your time.

ACCEPTED SOLUTION
AndreaG
Moderator
Moderator

Hi Coy,

 

Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists? Since your billing cycle ends today, you should be receiving your monthly Connects tomorrow when your new billing cycle begins.

 

Thanks!

~Andrea
Upwork

View solution in original post

1 REPLY 1
AndreaG
Moderator
Moderator

Hi Coy,

 

Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists? Since your billing cycle ends today, you should be receiving your monthly Connects tomorrow when your new billing cycle begins.

 

Thanks!

~Andrea
Upwork
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