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can't buy new connects

designcoy
Active Member
Coy J Member Since: Jun 2, 2020
1 of 2

Hi,

I can't buy new connects, My current balances are greater than $50.00.

But I can't select the amount to buy. Dropdown menu is not working.

 

**Edited for Community Guidelines**

 

Screen Shot 2021-01-06 at 9.24.12 AM.png

 

I didn't also get the membership connects.

Screen Shot 2021-01-06 at 9.29.15 AM.png

I'd like to fix this issue asap. 

Thank you for your time.

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
BEST ANSWER
2 of 2

Hi Coy,

 

Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists? Since your billing cycle ends today, you should be receiving your monthly Connects tomorrow when your new billing cycle begins.

 

Thanks!

~Andrea
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