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alcoriza_vanessa
Community Member

can't launch desktop app

please help my desktop app is not working i have tried hours trying to fix it but still it doesn't launch

17 REPLIES 17
sohaibahmad582
Community Member

What kind of error you are facing?

I am not able to open the desktop app it only keeps on loading then it
disappears

Are you using Mac or Windows OS?

Windows os

Hi Vanessa,

 

Just to confirm, did you try installing our beta version as well? Thank you.

~ Goran
Upwork

Yes

download the standard version and try it.

I already did nothing happens

Hi Vanessa,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with the desktop app. Thank you.

~ Goran
Upwork

Restart your pc and run the app as an administrator before starting your app turn off any type of protection window anti-virus or any type of anti-virus which you installed.

And also check which version of the app you are using if you are using the Beta version then uninstall it download another one.

Have done downloading and uninstalling both version one at a time
sohaibahmad582
Community Member

help article read this article and try to troubleshoot the problem.

I have done this multiple times๐Ÿ˜ข
JoanneP
Moderator
Moderator

Hi Vanessa Camille,

 

Have you tried the troubleshooting steps mentioned in the article from Upwork Help, which Sohaib shared? 

~ Joanne
Upwork

I already did

I already did
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