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cannot access room chat with my client

Active Member
Avi F Member Since: Aug 13, 2017
11 of 40
Hi. A room that I had access to is now blocked.
It's urgent, please try to fix asap
Tx
Community Guru
Lanie M Member Since: Jun 24, 2015
12 of 40

Hi Avi,

 

A member of our team will reach out to you directly and further assist you with your messaging issues.

Lanie M
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Active Member
Aileen S Member Since: Aug 14, 2017
13 of 40

I am having the same problem with one client. When will this be resolved?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
14 of 40

Hi Aileen, 

One of our Support Agents will reach out to you directly via email to assist you on this issue.


-Avery
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Active Member
Lars H Member Since: Aug 13, 2017
15 of 40

We are having the same problems!

Community Guru
Lanie M Member Since: Jun 24, 2015
16 of 40

Hi Lars,

 

A member of our team will reach out to you directly to have this forwarded with our Engineers.

 

Sorry for the inconvenience.

Lanie M
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Active Member
Vitaliy A Member Since: Jun 12, 2017
17 of 40

Please notify our clients about this problem, because we obviously cant do that. They still mailing to us, and think that it is we not giving any response.

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
18 of 40

Hi Viltaliy,

 

Thank you for your suggestion, I'll share it with our team. Our team is working to resolve the issue discussed on this thread and I've asked for a status update, and will share more information soon. We apologize for the frustration and problems this issue has caused.

Active Member
Jerick O Member Since: Oct 3, 2016
19 of 40

Hi, this morning a client sent me a message with new requirements, but I can't have access to the chat room right now. Why? I need to solve this issue as soon as possible. I've attached an image with the error that I'm receiving.

 

Insufficient Access Permissions

Community Guru
Lanie M Member Since: Jun 24, 2015
20 of 40

Hi Jerick,

 

It shows that you already have an existing ticket related to this issue. We will continue to assist you through the same ticket you have in resolving the issue you encounter when accessing your messages with your new client.

Lanie M
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