Thank you for your suggestion, I'll share it with our team. Our team is working to resolve the issue discussed on this thread and I've asked for a status update, and will share more information soon. We apologize for the frustration and problems this issue has caused.
Hi, this morning a client sent me a message with new requirements, but I can't have access to the chat room right now. Why? I need to solve this issue as soon as possible. I've attached an image with the error that I'm receiving.
It shows that you already have an existing ticket related to this issue. We will continue to assist you through the same ticket you have in resolving the issue you encounter when accessing your messages with your new client.