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cannot access room chat with my client

Active Member
Anton B Member Since: Apr 18, 2016
21 of 40

Hello! Any updates, I have the same issue.

Vladimir G Moderator Member Since: Oct 31, 2014
22 of 40

Hi Anton,


Our team will follow up with you directly to confirm you're affected by the same issue and be able to share updates regarding the status of the bug affecting your access to specific message rooms. We apologize for the inconvenience.

Active Member
Vitaliy A Member Since: Jun 12, 2017
23 of 40

Inconvenience... It is a disaster. Will you notify our clients aout troubles that we have or not?


If not, we can lose our clients due to no response, and get negative feedback.

Ace Contributor
Fahad S Member Since: Aug 31, 2013
24 of 40



I have the same issue. I cannot access the chat thread of one of my clients. Please let me know how to solve this. 

Vladimir G Moderator Member Since: Oct 31, 2014
25 of 40

Hi Fahad,


We currently have an issue that is blocking freelanecrs' access to certain message rooms under their Agency profile. Our team is aware and working to resolve the issue as soon as possible. Please keep checking this thread for new updates and we apologize for the difficulties this issue created.

Active Member
Avi F Member Since: Aug 13, 2017
26 of 40

its not only free lancers. im a client. it is happening to me as well

Avery O Moderator Member Since: Nov 23, 2015
27 of 40

Hi Avi, and Jose Ricardo, 

Our engineers are aware of the issue and is working to resolve it. Please expect a Support Agent to get in touch with you to assist you further.

Active Member
Resurreccion S Member Since: Aug 3, 2017
28 of 40

When i tried to view my client messages ,why i dont' have access to this room? I have attached the messages screenshot. Thanks.

Community Guru
Cheryl K Member Since: Jul 16, 2015
29 of 40

Don't feel bad, once you submit work you won't have access to it either.

Valeria K Moderator Member Since: Mar 6, 2014
30 of 40



We'll escalate this to our team for further investigation. They'll update you directly via a ticket.


Thanks for letting us know.

~ Valeria