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best4u
Member

cannot remove items from portfolio - Sorry, something went wrong. Please try again later.

Hey
I'm trying to Edit/Remove few items from my portfolio, nothing is working. No thumbnail is showing. I'm getting error message: Sorry, something went wrong. Please try again later. 

I tried everything, changing browser, clear my cache/cookies, tried with incognito window. nohing works. SS of error is attached, any help?

18 REPLIES 18
g_vasilevski
Retired Team Member
Retired Team Member

Hi Hasnain,

Thank you for reporting this. One of our team members will reach out to you shortly via ticket and assist you further with this.

~ Goran
Upwork

thank you, looking forward to solve this issue ๐Ÿ™‚

starvingpoet
Member

I'm having the same problem. The thumbnails disappeared on my portfolio and now I can't delete anything. I've tried everything from clearing my cache and cookies to using three different browsers, and nothing has worked so far. Is this a system-wide technical issue? 

mclipner
Member

I am having the same issue.  None of my portfolio items are displaying correctly and they are all quite outdated.  I've tried to remove each one and get the same error.  I've attached an image of the error I receive.

 

 

Hi Michelle,

 

One of our team members will reach out to you directly and assist you further, thank you for your patience!

~ Bojan
Upwork

I am also having the same issue. I want to delete all of my portfolio items.

Hi Matthew,

 

I have shared your concern with our team, and one of our team members will reach out to you and assist further, thank you for reaching out to us!

~ Bojan
Upwork
ayoupou
Member

I have the same problem, I tried to  edit my Overview but this message shows every time I wanted to

Hi Ayoup,

 

Thank you for letting us look into this. We have escalated your concern to the appropriate team. Our representatives will reach out to you shortly. Let us know if you need anything else.

~ Riri

I am having this same issue. I am attempting to edit my portfolio and remove certain files but, I receive this same error message.

Hi Jonathan,

 

I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further with the portfolio issue.

Thank you.

~ Aleksandar
Upwork
pamela_szal
Member

I am trying to build my profile and when entering my education experience i also get the message "Sorry, something went wrong. Please try again later.
Please help, thank you

Hi Pamela,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork

Goto>Edit portfolio>Uncheck portfolio items and save which you want to hide.

 

yarislav_m
Member

Hey guys,

I a having the same issue but with my agency account - can't delete my old portfolio projects.

What should I do?

Hi Yaroslav,

 

Could you please clear your cache and cookies or log in with another browser to check if youโ€™re still experiencing the same issue?

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
uz
Member

Same issue, there isn't even an edit portfolio option just sort the projects.
Most of my projects are about 10 years old so maybe they changed system and not dead links are blocking my portfolio giving me a bad profile. Please help remove all old items.

Hi Usman,

 

Could you please confirm if the edit option is also missing from your General Profile? Please include a screenshot if so.

 

~Andrea
Upwork
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