cant find the reason why i'm suspended

[alonxogs]

i need an explanation please. i've never used this account before niether violate rule as far as my understanding

[AleksandarD]

Hi Alonso,

Thanks for reaching out to us. I checked and it seems that you are required to undergo a Video Verification in order to remove the temporary hold on your account. Kindly, follow up on your ticket and there you'll find a link to finish your verification.

Thank you.