I've checked this for you, and you already have a support ticket with our team! If you have followed up instructions shared by our agent, please allow time for the process to be completed and after our team receives confirmation from Cisco, your certification will appear on your profile within 5 days.
Thank you for your patience!
I just escalated this for you and one of our team members will have a look in it. If further info is needed they will contact you directly. Sorry about the long delay.
I added my Microsoft Certified Professional a few days ago.
And still, it is on pending status for more than two weeks.
I'd really appreciate if you could look into it.